Are you thinking about switching to a low-cost cell phone carrier and don’t know which one to choose? Metro by T-Mobile, formerly MetroPCS, offers plans and add-ons that give you flexibility and a predictable bill every month.
Everything You Need to Know About Metro by T-Mobile
Nicole Carroll, Team Clark’s Social Media Manager, has been a MetroPCS and Metro by T-Mobile customer for more than 18 years! In this article, we’ll review the key features of this service.
Read on for everything you need to know before you sign up, plus Nicole’s video review.
Table of Contents
- Plans and Pricing
- Getting Started
- Phone Options
- Call and Text Performance
- Data Speeds
- Customer Service
1. Plans and Pricing
Metro by T-Mobile offers several plans and add-on services with no annual contracts.
The company offers four plans: two with data caps and two with unlimited data. Metro’s unlimited plans start at $50 a month for a single line, but the price per line drops when you add more people to your plan.
Metro also has special plans and offers available if you switch from another carrier.
Amazon Prime is included with the more expensive unlimited plan. It starts at $60 a month for a single line.
You can pay your bill online or in-store. Currently, if you pay your bill in-store, you will be charged a small service fee (regardless of the payment method).
When MetroPCS started, the service was only available in a few parts of the United States, but as time has gone on, its coverage has expanded. T-Mobile has owned MetroPCS since 2013 and changed the name to Metro by T-Mobile in 2018.
Metro runs on (you guessed it) T-Mobile’s network and uses its towers to provide coverage. Metro customers also get access to T-Mobile’s nationwide 5G coverage.
3. Getting Started
There are three quick steps to set up service with Metro by T-Mobile:
- Choose a device from Metro or bring your own phone
- Buy a SIM card
- Switch to Metro by T-Mobile
4. Phone Options
You’ll need to know your phone’s IMEI number to check the compatibility. Here are a few ways to find it fast:
The company notes on its website that a “Phone must be unlocked GSM device. Certain device functionalities may not be fully available for BYOD customers. See store for details and information.”
Right now, you’ll likely have to go into a Metro by T-Mobile store to purchase a phone. According to a customer service representative, the phones you see online are a sample of what Metro by T-Mobile offers. While the company sometimes has certain phones for sale online, you’ll have to go to one of the company’s stores to buy many of the phones listed.
If you buy a phone through Metro, it may be best to pay for it in full to avoid finance charges.
5. Call and Text Performance
Since Metro by T-Mobile runs on T-Mobile’s network, you’ll want to make sure that your area has a strong T-Mobile connection before you switch.
Nicole from Team Clark is based in Atlanta, where Metro by T-Mobile has a big presence, so she experiences few problems with her service.
Overall, Nicole’s phones have performed well on MetroPCS and Metro by T-Mobile, but she has experienced a few troublesome situations.
Nicole bought an unlocked GSM phone from an independent retailer and experienced dropped calls almost every time she was on the phone for longer than five minutes.
The in-store associates tried resetting the phone and switching the SIM card, among other things. By the third time she went to the store for help, they told her that the phone itself was the problem.
When she switched back to a phone from MetroPCS, she no longer had those issues.
Nicole also recently went on a road trip to Orlando and did not receive any calls or messages during the ride. When she arrived, she restarted her phone and received all the messages that she missed while she was in the car.
Other than these recent incidents, Nicole said she hasn’t had much trouble with calls or texts with her service.
6. Data Speeds
Data speed is important for everything from web browsing to streaming music.
We conducted six speed tests on Nicole’s LG Stylo 3+ from the Team Clark headquarters in Atlanta. The average download speed was 18.8 Mbps, and the average upload speed was 1.13 Mbps.
That’s a decent download speed average, especially if you stream video on a service like Netflix or YouTube.
7. Customer Service
Nicole has been a MetroPCS and Metro by T-Mobile customer for over 18 years, and she’s had plenty of interactions with the company’s customer support staff. She says:
“Every time I’ve contacted Customer Service … I’ve had a great experience. They’ve always been very helpful, whether it’s been in the store in-person or over the phone.”
Team Clark member Chelsea also has Metro by T-Mobile and has had some billing issues.
She says she’s contacted Customer Support multiple times for some refunds. Although Chelsea’s problem was eventually resolved, she had to be persistent to get the company to fix the problem.
You can reach Customer Support through T-Mobile’s website or app, in-store or by calling 888-863-8768 (or 611 on your T-Mobile phone).
Metro by T-Mobile offers dependable and affordable service on a major network, plus customer service online via chat, over the phone and in-person at its stores.
If you’re looking for other options, Mint Mobile and Republic Wireless are also mobile virtual network operators (MVNOs) that run on T-Mobile’s network and offer competitive low-cost cell phone plans.
You may also be interested in T-Mobile Connect’s prepaid plans that start at $15 a month. Learn more here.