Visible Review: 5 Things To Know Before You Sign Up

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Visible is a cell phone provider that offers access to Verizon’s network for as low as $25 per month. Right now, you can even try out Visible free for 15 days with an eligible iPhone.

I tested Visible for 30 days to try out the service myself. I’ve also compared it to more than 70 different phone plans to see how it measures up.

In this article, I’ll take a close look at Visible’s plan and pricing, how to get started and what to expect from Visible’s service.

What To Know Before Signing Up for Visible

Visible is a wireless carrier that runs on Verizon’s network. The cell phone service provider offers only one plan, but it’s unlimited and you can get it for as low as $25 per month.

I switched to Visible to try out the carrier’s plan myself. For 30 days, I used Visible for phone calls, text messages and browsing the web. 

I had a great experience with Visible during the month that I tested it. I didn’t experience any dropped calls, undelivered texts or data overage caps. However, speeds were slower than some other phone plans I’ve tested.

Table of Contents:

Below, you’ll find more information about Visible including what to expect from its cell phone plan, how to check coverage in your area and how to make the switch. 

Plan and Pricing

Unlike most other cell phone service providers, Visible offers only one phone plan. 

The plan includes unlimited talk, text and data on Verizon’s network. With Visible, there is no high-speed data limit; however, 4G LTE speeds will be capped around 8-12Mbps. You will have access to 5G data if your device has 5G capability, but speeds will be capped at 200Mbps

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The plan also includes unlimited data sharing via mobile hotspot, but speeds are capped at 5Mbps. Calling and texting to Canada, Mexico, the US Virgin Islands and Puerto Rico is also included in Visible’s plan. 

Visible’s plan costs $40 per month with one line, but there are a few ways you can reduce the monthly price. When I tested out Visible’s plan, I only paid $5 for the first month. You can do this by using a referral code when you sign up. 

To find a referral code for your first month, visit Visible’s Savings Spot forum. There, you’ll find thousands of referral codes and Party Pay links. 

That’s the second way to save: When you join a Visible Party with four or more members, the monthly cost drops to $25 per line. Fortunately, you don’t have to actually have four lines to get this price. Simply join an existing Visible Party; each member is billed separately, so you’ll never be responsible for anyone else’s payment.

If you decide that you want to try out Visible’s plan, you may be able to do it free for 15 days. Eligible iPhone users can check out the details here.

Activation Process

Once you decide to join Visible, you’ll need an account and a SIM card. You can visit Visible’s website to get started.

When I decided to try out Visible myself, I saw that Visible recommends checking out its online community forum or visiting the subreddit VisiblePartyPay to find existing parties and get the best price. 

I found thousands of posts where existing Visible members were sharing friend codes that allow you to get your first month for $5 and join their existing parties to get Visible’s service for only $25 per month moving forward. 

I clicked on a friend code to get my first month for $5 and then clicked “join with my phone.” 

Join Visible with a friend code

First, I had to check my phone’s compatibility. I chose between iOS and Android software then entered my phone’s IMEI

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Visible phone compatibility

Once I saw that it was compatible, I was able to order a SIM card. 

If your phone is eSIM eligible, you may be able to activate your service in as little as 15 minutes. If you need a traditional SIM card, Visible will overnight one to you. 

Visible checkout screen

With the friend code discount applied, my first month total dropped from $40 to $5 with a free SIM card and free FedEx next-day shipping. 

Next, I created an account using my name, email address and password in order to continue. 

Finally, I entered my billing and shipping address. According to Visible, if it’s a weekday, Visible will send your order overnight.

I chose to get a new number, but if you want to bring your existing phone number, you can do that as well. Then, you’ll be able to enter your payment information, but payment won’t be due until you activate your Visible service. 

Visible final order

The Visible SIM card arrived in the mail the day after I placed my order. 

I visited visible.com/activate and followed the instructions on the screen. I had to download the app and log in to Visible from my phone. 

Visible activation through the app

From there, I was walked through the process of putting the SIM card in the phone, allowing Visible to make and receive calls, verifying my payment information and activating my service. 

Then, I restarted my phone to pick up service. Once it restarted, I immediately picked up service on Verizon’s network and was able to place a test call.

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Call and Text Performance

Over the 30 days that I tested out Visible’s cell phone service, I sent and received phone calls and text messages regularly. 

I did travel to two states while testing out Visible, and I had good service in all of the areas I visited with no dropped calls or undelivered texts. Of course, this may not be true for your area. 

Still, Visible does offer great coverage throughout the U.S. by providing access to Verizon’s network. Verizon is currently the highest-ranking network in the nation based on test results published by RootMetrics.

To see if Visible offers coverage in your area, check out its coverage map:

Visible's coverage map

You can visit Visible’s website and enter your address or ZIP code to see if you’ll have service in your area.

Data Speeds

Visible offers access to Verizon’s 4G LTE/5G network. Based on my experience with Visible and Verizon’s data coverage map, it appears that you’ll likely have access to reliable data with Visible. However, Visible’s plan does not include high-speed internet access. 

While you’ll have unlimited data with Visible, you aren’t going to see high download speeds as you would with many other phone plans prior to hitting a “high-speed data cap.” 

Instead, you’ll have consistent download speeds of 5-12Mbps throughout the month on Verizon’s 4G/LTE network. If you’re on a 5G network, speeds will be capped at 200Mbps. Still, this is fast enough for most regular web browsing.

When I tried out Visible myself, I checked the data speeds using speedtest.net.

Visible mobile data speed test

While the speeds varied quite a bit throughout the month, I saw an average download speed of around 10Mbps. The highest download speed I saw was 25.13Mbps, and the lowest download speed I saw was 1.27Mbps. 

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I also connected my laptop to the phone’s hotspot and tested the speeds using the same website.

Visible mobile hotspot data speed test

I saw consistently lower hotspot speeds, which makes sense, as Visible has a 5Mbps speed cap on mobile hotspot data. If you’re interested in a plan with better hotspot capabilities, check out our list of unlimited hotspot plans here.

While Visible’s speeds are lower than average, I didn’t find myself complaining about slow internet. I had no problems browsing the web, checking Facebook, sendding emails and watching YouTube videos throughout the month using mobile data.

Customer Service

Visible is an online-only company, which means there’s no physical store you can go to for customer support. In fact, there isn’t even a phone number that you can call. Instead, the best way to reach Visible is through their online chat feature.

You can visit Visible’s website or download Visible’s app to log in and chat with a live agent. The online chat feature is available 24/7. 

When I tried out Visible myself, I contacted customer service a few different times to see how it would go. Each time, I was connected with a live agent within a couple of minutes, and they were all able to answer my questions immediately.

While I had a great experience with Visible and its customer service team, that isn’t the case for everyone. Despite having a B rating with the Better Business Bureau, Visible has an overall score of 1.4 out of 5 stars based on customer reviews.

Trustpilot tells a similar story with a rating of 1.5 out of 5 stars based on 362 customer reviews, leaving Visible with a “bad” rating on the review site. 

While this would normally be alarming, a recent study by the American Customer Satisfaction Index revealed that MVNOs, in general, fell 2.7% over the last year in customer satisfaction. 

Simply put, high demands on cell phone service providers since COVID-19 have led to more dissatisfied customers in general. That being said, Visible itself is not notorious for poor customer service, and I had a great experience with the company.

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Methodology

Before I began testing phone plans, I highlighted the key factors that I would be exploring. This way, I would be able to accurately compare phone plans and get a full overview of what to expect from the service.

Here are the key factors I considered while trying out each phone plan: 

  • Length of Time. I tested each phone plan for 30 days to observe the network’s reliability and gather feedback from friends and family regarding service. 
  • Signing Up. I signed up for each phone plan myself to document the process of getting started, testing phone compatibility or bringing your own device, how long it takes to receive the SIM card and the activation process.
  • Reliability. I used my personal AT&T line as a base to see how often the tested phone plan had service and noted any dropped calls/undelivered text messages. 
  • Service. During the month, I made/received at least 15 calls and sent/received at least 15 text messages. I also tested the phone’s data speed and hotspot speed using speedtest.net. 
  • Customer Support. During my time testing out each phone service, I contacted customer support in all available ways to determine which method is best, how long it took to reach them and how helpful the experience was.

Final Thoughts

Ultimately, I had a great experience testing out Visible and would consider switching to it full-time. I had great service and coverage for the 30 days that I tested it. 

Despite lower data speeds compared to major service providers, I had reliable access to the internet throughout the whole month and never had to worry about hitting a high-speed data limit. I also liked being able to contact customer service at any time through the app and website. 

If you’re thinking about switching to Visible, ask yourself these questions first: 

  • Is Verizon’s network strong in your area? You can check Visible’s coverage map and Verizon’s coverage map online to see if you’ll have service in your area. 
  • Can you get by without high-speed data? I had consistent download speeds around 10Mbps throughout the month. If your phone is 5G-compatible, your speeds will be faster. Still, this was fast enough to do everything I needed including browse the web and watch videos.
  • Is your current phone compatible with Visible? You can check your phone’s compatibility online.
  • Are you okay with online, chat-only customer support?

If you can answer “yes” to each of these questions, then Visible could be a great choice for you. There are no contracts when you sign up, and you can cancel at any time. Plus, you can get your first month for only $5 when you join with a referral code.

For more options, be sure to read our guide on the best cell phone plans and deals available now. Once you’ve decided on a new phone plan and you’re ready to make the switch, check out this guide that we put together to take you step-by-step through the process.

Have you tried Visible? Share your experience in our Clark.com Community!

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