Report: #1 Restaurant for Customer Satisfaction

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As you well know, food costs are on the increase. Interestingly, so is customer satisfaction with restaurants.

That’s the takeaway from the American Customer Satisfaction Index’s (ACSI) Restaurant Study 2022-2023, which grades restaurants on several customer experience benchmarks including the variety of food offered, beverage quality, restaurant layout and cleanliness.

And the #1 Restaurant in America Is …

Chick-fil-A restaurant food

Chick-fil-A retains its perch at the top, according to the latest ACSI restaurant rankings. Not only did the Georgia-based chain have the highest score (85) among all restaurants in the report, but this is the ninth consecutive year that Chick-fil-A has led ACSI’s list of fast-food restaurants.

When he wants a quick bite, money expert Clark Howard saves money by using fast food apps, which send deals straight to his phone.

“I have the Whataburger, Chick-fil-A, Del Taco, In-and-Out, Krispy Kreme, McDonald’s, and Shake Shack apps on my phone,” he says. “The Chick-fil-A app is one of my favorite food apps because I can choose to pick up my order and skip the lines.”

Here are some key findings from the report, which scores restaurants on a 100-point scale:

  • Among fast-food restaurants, Jimmy John’s surged 6% (ACSI score of 84) to land in second place behind Chick-fil-A.
  • Outback Steakhouse takes the top spot in the full-service restaurant category, rising 8% for an ACSI score of 83.
  • Customer satisfaction with full-service restaurants overall earned a score of 81, a 1%-gain over the previous survey. Fast-food restaurants scored a 78 overall, rising 3% compared to the previous study.

Here is the rundown for the top full-service restaurants, according to the ACSI rankings.

Best Full-Service Restaurants in America

Company2023 Score% Gain/Loss Compared To Last Year
Outback Steakhouse838
Cracker Barrel825
LongHorn Steakhouse (Darden)823
Texas Roadhouse823
Olive Garden (Darden)804
Applebee's (Dine Brands)798
Buffalo Wild Wings (Inspire Brands)797
Red Lobster795
The Cheesecake Factory783
Red Robin770
IHOP (Dine Brands)72-1
Average of All Full-Service Restaurants in Survey811

Here is the rundown for the top fast-food restaurants, according to the ACSI rankings.

Best Fast Food Restaurants in America

Company2023 Score% Gain/Loss Compared To Last Year
Jimmy John's (Inspire Brands)846
KFC (Yum! Brands)814
Papa Johns805
Five Guys783
Pizza Hut (Yum! Brands)781
Arby’s (Inspire Brands)771
Dunkin' (Inspire Brands)774
Panda Express773
Burger King (RBI)761
Panera Bread76-1
Chipotle Mexican Grill75-3
Dairy Queen751
Little Caesars74-1
Popeyes (RBI)744
Jack in the Box731
Sonic (Inspire Brands)72-3
Taco Bell (Yum! Brands)71-1
Average of All Fast-Food Restaurants in Survey783

The recently released report was compiled from interviews with 16,250 customers between April 2022 and March 2023.

Here are the best restaurant apps for fast food deals.

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