In the near future, a select number of T-Mobile customers may receive a notification that their wireless plan is about to be upgraded. Customers on specific T-Mobile plans will need to contact T-Mobile and opt out of the automatic migration in order to avoid paying for a more expensive plan.
In this article, I’ll share what we know so far about the T-Mobile forced plan migration. I’ll also share which customers will be affected as well as detailed instructions on how to opt out of the “upgrade.”
These T-Mobile Customers Will Automatically Be Upgraded to a Pricier Plan
According to The Mobile Report, leaked internal documentation from T-Mobile verified the upcoming forced plan migration. Not all customers will be affected, but those on specific legacy plans will receive an email and text message about an automatic cell phone plan upgrade.
Since the original document leaked, T-Mobile’s CEO, Mike Sievert, has written a follow-up email to T-Mobile employees. In the email, Sievert explains that only a small number of customers will be included in the “small test.” He clarifies that the test hasn’t actually launched yet and that customers will be given the option to stay on their current plan or a similar plan if they choose.
Select customers with the following plans are expected to be upgraded:
| Current Plan | Plan After Migration |
|---|---|
| Simple Choice or Select Choice | Essentials Select or Magenta |
| Magenta | Go5G |
| Magenta 55+ | Go5G 55+ |
| ONE | Go5G |
| Simple Choice Business | Business Unlimited Advanced |
At the time of writing, it’s believed that customers on variations of these plans will not be affected. For example, if you have the Magenta Military plan, you likely won’t be affected by the forced plan migration.
If your account is going to be affected, you should receive an alert from T-Mobile before the upgrade via e-mail and SMS text.
How To Opt Out of T-Mobile’s Forced Plan Migration
If you do receive an alert that your cell phone plan is going to be changed as part of the plan migration, your account will automatically be upgraded unless you contact T-Mobile and opt out.
To opt out of the plan migration, you’ll simply have to contact T-Mobile’s customer service and tell them that you want to keep your current plan.
Here are a few different ways that you can contact T-Mobile to opt out of the automatic plan migration:
- Phone Support: The easiest way for many customers to contact T-Mobile is by calling. You can reach a T-Mobile customer service representative at 1-800-937-8997.
- Website or App Chat: If you’d rather chat with a representative online, you can visit T-Mobile’s website and click the chat bubble in the lower-right corner. Request to speak with a live representative and you’ll be connected to someone who can help. Additionally, if you have the T-Mobile app, you can chat with a representative by clicking the chat icon in the upper-right corner.
- Social Media: T-Mobile also has a dedicated team of customer service representatives manning the company’s social media accounts called “T-Force.” You can send a message to the T-Force team via T-Mobile’s X (formerly known as Twitter) or Facebook. You may be asked to verify your identity with a separate link if it’s your first time contacting customer service via social media, but the T-Force team can help you opt out of the plan migration.
It’s best to wait until you’ve received an alert from T-Mobile that your account will be affected before you request to opt out of the plan migration. This can help avoid any confusion on the customer service representative’s part in case your plan isn’t scheduled to be changed.
Once you’re connected with a customer service representative, you can say: “I’d like to opt out of the planned account migration and have the opt-out code added to my account.”
Previously, there was a simple way to verify that the opt-out code has been added to your T-Mobile account. Unfortunately, it isn’t so easy to check anymore as T-Mobile has removed the “Migration Opt Out” listing on the account service’s page.
Instead, if you want to verify that you’ve successfully opted out of the migration, I recommend contacting customer service a second time and speaking to a different representative. Then, you can ask them to verify that the opt-out code has been added to your account.
T-Mobile Alternatives
Opting out of T-Mobile’s plan migration is the best way to avoid any unexpected changes to your bill. This way, you’ll keep the same plan, service and price that you’re used to.
Alternatively, there are ways to access the same network for even less. If you’re ready to leave T-Mobile altogether, consider a cheaper cell phone service provider that runs on the same network. There are several T-Mobile MVNOs and other discount service providers owned by T-Mobile that will give you access to the same service you’re used to for a much cheaper monthly price.
Here are a few alternatives to consider that all provide cell phone service via T-Mobile’s network:
- Mint Mobile (Review) offers four different prepaid cell phone plans beginning at $15/month. For a limited time, you can get unlimited service (40GB high-speed data) for the same price!
- Tello Mobile (Review) is a great option if you don’t use a lot of data. You can get 1GB (plus unlimited talk and text) for only $10/month!
- Boost Infinite (Review) is a postpaid provider that utilizes T-Mobile’s network, among others. Plans begin at $25/month for unlimited service.
- Metro by T-Mobile (Review) is a little pricier with plans starting at $40/month for unlimited, but you’ll likely still be saving compared to T-Mobile’s postpaid plans. Plus, you can get four lines of unlimited for $100!
- T-Mobile Prepaid (Review) also begins at $40/month for 10GB of high-speed data. Unlimited data plans begin at $50/month for one line.
For more options, be sure to read our guide on the best cell phone plans and deals available now. If you do decide to switch to a new cell phone service provider, be sure to check out this guide that Team Clark put together to take you step-by-step through the process.
Is your account being affected by the T-Mobile forced plan migration? Tell us about your experience in our Clark.com Community.
