If you’re looking for ways to save money on your phone service, you may have come across Kroger Wireless. The cell phone service provider offers plans beginning as low as $15 per month.
I’ve compared more than 70 different available phone plans to see how Kroger Wireless holds up. In this article, I’ll take a close look at Kroger Wireless’s plans and pricing, how to get started, and what to expect from Kroger Wireless service.
What To Know Before Signing Up for Kroger Wireless
Originally, Kroger Wireless operated on Sprint’s network, but that network has recently shut down. Now, Kroger Wireless provides access to T-Mobile’s network for a fraction of the cost. Money expert Clark Howard says he can see why people would be interested in Kroger Wireless.
A lot of people who are with a big company like AT&T also like shopping in a more traditional supermarket. And believe it or not, you can get your cellular service from the Kroger family of supermarkets.
Below, you’ll find more information about Kroger Wireless including what plans are available, how to check your phone’s eligibility and how it compares to other MVNOs.
Table of Contents:
1. Plans and Pricing
Kroger Wireless offers four pre-built monthly prepaid plans called “airtime plans” that range from 3GB to unlimited data each month. Clark notes that they’re extremely affordable compared to the major cell phone service providers.
Kroger Wireless offers a really decent $15 per month plan that you can sign up for at Kroger.com, or you can go into a Kroger store and sign up for it there. You can get your service from them at a much cheaper price than you would be paying with one of the big companies.
Below, you can see each of Kroger Wireless’ plans including the monthly data limit, regular price, and the price with a 10% autopay discount on eligible plans.
|Plan||Price (without autopay)||Price (with autopay)||Data Limit||Talk & Text|
|3GB||$15 per month (requires $45 for 3 months)||$15 per month (requires $45 for 3 months)||3GB per month||Unlimited|
|6GB||$25 per month||$22.50 per month||6 GB per month||Unlimited|
|10GB||$35 per month||$31.50 per month||10 GB per month||Unlimited|
|Unlimited||$45 per month||$40.50 per month||25 GB high-speed data per month; unlimited 2G speed||Unlimited|
As you can see, the 3GB per month plan is the only plan that requires you to prepay for three months at a time. Also, this is the only plan that isn’t eligible for the 10% autopay discount, according to Kroger’s website.
Kroger Wireless does also offer annual plans with the same amount of monthly data. However, you’ll still be paying the same price for either of the two most affordable plans. With the 10GB and 25GB plans, you’ll be saving a bit if you choose the annual option. However, I warn against starting with an annual phone plan. Try out a one-month service plan first to make sure you won’t have any issues with your service or carrier. Then, if everything goes smoothly after a month, you may consider paying for a full year in advance.
Compared to other MVNOs, Kroger Wireless offers relatively good prices for its plans, though it doesn’t have the highest monthly data limits.
The cheapest monthly cell phone plan we recommend is Tello Mobile (Review), which costs $10 for 1GB of high-speed data. Compared to Kroger Wireless’ most affordable plan, Tello offers a third of the data for two-thirds the price, which makes Kroger Wireless a pretty good deal.
Mint Mobile (Review) offers 4GB of high-speed data for $15 per month ($45 for three months), which is comparable to Kroger Wireless’ 3GB plan. However, with Mint Mobile, you do get an extra 1GB per month for the same price.
Kroger Wireless’s unlimited plan costs $36 after autopay for 25GB of high-speed data. Other affordable unlimited plans that we recommend include Mint Mobile’s $30 per month plan for 35GB of high-speed data as well as Visible’s $40 per month plan (Review) with no high-speed data limit. While Kroger’s unlimited plan pricing falls right between Mint Mobile’s unlimited plan and Visible+, both of the latter plans offer more high-speed data than Kroger Wireless.
2. Coverage Map
Kroger Wireless provides access to T-Mobile’s network. To see if Kroger Wireless offers coverage in your area, check out its coverage map online.
If you visit Kroger Wireless’ website, you can enter your city, state or ZIP code to see if you’ll have service in your area. You can zoom in to see what types of coverage are available including 4G LTE, 4G, 3G and 2G.
You can also check out T-Mobile’s coverage map to get a full picture of potential coverage. Fortunately, T-Mobile has been expanding its network and improving its 5G network, which means you’ll likely experience fast and reliable data where it’s available.
Still, it’s important to check the coverage map before you pay for a SIM card or new device. You’ll want to make sure service is available in your home area.
Additionally, know that Kroger Wireless offers service only in the United States, so you won’t be able to place calls, send or receive text messages or use data while traveling internationally. However, you will be able to place international calls for an additional rate.
3. Eligible Phones
Before you purchase a SIM card from Kroger Wireless, be sure to check your phone’s eligibility first. This is especially important if you plan to order a SIM card online.
You can check your phone’s compatibility on the Kroger Wireless website here. You’ll need to enter your IMEI to confirm eligibility. To find your IMEI, simply dial *#06# from your phone.
According to Kroger’s website, Kroger Wireless supports LTE phones with a minimum of bands 2/4/12 that are also VoLTE capable. Your phone also needs to be completely paid off, unlocked and not marked as lost or stolen.
Despite meeting all of these requirements, there’s a chance your phone may still not be compatible with Kroger Wireless. For this reason, you’ll have to verify your phone’s eligibility with its IMEI number online or have an associate check its eligibility at a Kroger Wireless location.
If you’re able to bring your own phone to a new carrier, that’s the best way to save money upfront. However, if you need to purchase a new device, Kroger Wireless has a selection of 70+ phones to choose from.
Prices on new devices from Kroger Wireless range from $79 to $1,899. Alternatively, you can bring your own phone or buy an unlocked phone for the most savings.
4. Customer Service
Good customer service is important in a phone carrier. Unfortunately, nearly all major companies seem to be struggling with customer service right now. In fact, Clark often calls it “customer NO service.” Whether it’s extended wait times or unhelpful representatives, dealing with phone service providers’ customer service can be a pain.
To see how long I’d have to wait for service and what type of service I’d receive, I called Kroger Wireless myself to verify which network the service switched to after Sprint.
To contact Kroger Wireless, you can visit the website and fill out an email form (current customers only) or you can call 1-866-434-7796. The website says customer representatives are available Monday through Saturday 10 a.m. to 11 p.m. EST and Sunday 10 a.m. to 7 p.m. EST.
When I called Kroger’s customer service number, I followed the automated prompts and was immediately connected to a representative with no hold time. In total, I spent exactly one minute on the phone before getting my question answered.
While I’m not a current Kroger Wireless customer and was unable to contact the company via the online email form, I had a good experience with fast connection times and a friendly, informed representative when I called the phone number listed on the Kroger Wireless website.
You may be able to find in-person assistance with Kroger Wireless in stores at the following locations:
- Quality Food Centers (QFC)
- King Soopers
- Pay Less
- Fry’s Food Stores
- City Market
- Fred Meyer
5. Customer Satisfaction
While Kroger Wireless doesn’t have a Better Business Bureau or Trustpilot page for customers to leave feedback, I did find a few reviews across the web.
Reseller Ratings features 35 total reviews of i-wireless (Kroger Wireless) that leave an average rating of 1.15 out of 5 stars. Unfortunately, most of these reviews are over a year old.
At Money Saving Pro, I found several more recent reviews, but unfortunately very little improvement in overall customer satisfaction. The average rating is still around 2 out of 5 stars from 29 user reviews.
After spending some time reading the more recent reviews, I found that a lot of the dissatisfaction from the past six months has stemmed from Kroger Wireless’s switch from Sprint to T-Mobile. The switch left many existing customers without service, and the response from representatives was extremely poor based on customer reviews.
If you do decide to try Kroger Wireless, I recommend having a representative check your phone’s eligibility and set up your phone for you in the store. This way, you can verify that you’ll have service and that your SIM card will work before having to pay.
Ultimately, Kroger Wireless offers great prices for cell phone plans, but you may not get as much data as you would with other cell phone service providers.
While other MVNOs, such as Mint Mobile, Tello Mobile and Visible, offer better deals with higher customer satisfaction ratings, I recommend checking out the 6GB plan for $20 for one month if you want to try out Kroger Wireless. If you’re looking for an unlimited plan, you’ll find more high-speed data with Mint Mobile’s unlimited plan or with Visible Wireless, though Kroger Wireless’ unlimited plan does offer a competitive price ($36 with autopay).
However, if you’re looking at the three-month prepaid plan from Kroger Wireless, know that you’ll get more data for the exact same price with Mint Mobile. Plus, both MVNOs provide access to T-Mobile’s network.
While recent customer reviews online are generally negative, after reading what customers have to say, I recommend looking at the coverage map, checking your phone’s eligibility and purchasing a SIM card at a Kroger Wireless location in a supermarket near you. That way, you can make sure there are no problems with the service before you leave the store.
Kroger’s a giant company, but offering cellular is just a little side thing that they do, and it is an alternative.
For more options, be sure to read our guide on the best cell phone plans and deals available now. Once you’ve decided on a new phone plan and you’re ready to make the switch, check out this guide that we put together to take you step-by-step through the process.