T-Mobile is publicly trying to be the most customer-friendly of the Big 4 wireless carriers, but they’re now being sued by the feds for allegedly making money off unwanted services they secretly foisted on subscribers.
Here’s why the feds are taking on T-Mobile
The Federal Trade Commission alleges in its lawsuit that the self-proclaimed “Un-carrier” is in cahoots with third party marketers to push through cram charges on cellphone bills. Among the services being sold to unsuspecting consumers are things like “flirting tips, horoscope information or celebrity gossip.”
The typical monthly charge for these unwanted services is $9.99. That’s a lot of money to pay month in and month out for something that you don’t want and never requested!
The FTC also alleges that T-Mobile has been getting a 40% commission from third party marketers to look the other way.
T-Mobile’s response to the allegations?
“We have seen the complaint filed today by the FTC and find it to be unfounded and without merit,” according to CEO John Legere. “In fact T-Mobile stopped billing for these Premium SMS services last year and launched a proactive program to provide full refunds for any customer that feels that they were charged for something they did not want.”
I’ll keep you updated about the outcome of this case…