If you’ve tried to reach AT&T, Comcast or another cable or internet provider lately, you probably know that getting some decent customer service is a little difficult right now. But the key is to get a human on the line.
In this article, we’re going to show you how to reach a real person at AT&T, Comcast/Xfinity and other major cable and internet providers.
One thing to note is that many providers are experiencing long wait times and you may have to hang up and call again to reach someone.
Here’s How to Reach a Real Person at AT&T, Xfinity, Cox and More
I researched phone numbers for all the major cable companies, called them multiple times and recorded how long it took to talk to a human. Here’s what I found:
How to Reach a Real Person at AT&T
Phone: AT&T’s official customer service number is 800-331-0500 and that’s what I called to talk to a human.
When I called: I was greeted with an automated voice that said, “Thank you for being an AT&T customer.” It then ran through some prompts, including instructions to use the MyATT app.
How I got through: I ignored all that and pressed 0. When the voice said, “What is the reason for your call today?” I pressed 0 again. It then said: “Just a moment and I’ll connect you to someone who can help you.”
I was eventually connected to a real person.
Wait time: 7 minutes
How to Reach a Real Person at Comcast/Xfinity
Phone: Comcast’s official customer service number is 800-945-2288, but I called 800-266-2278 to talk to a human. You may have to enter a lot of personal information to get connected.
When I called: The automated voice gave options to either enter a phone number, an account number or new customer. I chose new customer.
How I got through: When it gave me more prompts, I hit 000. It eventually said, “To speak to a Comcast agent, press 0 now.” And that’s what I did.
Wait time: 3 minutes 34 seconds
How to Reach a Real Person at Cox Communications
Phone: Cox’s official customer service number is 855-680-3750 and that’s what I dialed to talk to a human.
When I called: The automated voice gave me a choice of pressing 1 if I was an existing customer or 2 to order new service. I pressed 1.
How I got through: After two more prompts, I pressed 1 twice more and was told to “stay on the line while we transfer you to customer service.” And that’s what happened.
Wait time: 2 minutes 17 seconds
How to Reach a Real Person at Spectrum/Charter Communications
Phone: Spectrum’s official customer service number is 1-855-855-4575. But I dialed 888-615-0301 to talk to a human.
When I called: The automated voice told me to choose an option for new service or existing customer. I pressed 2. For any other prompts, I pressed 0.
How I got through: After listening to the options of choosing technical support or billing, I pressed 2, then had to enter my ZIP code.
Note: You may get an option to schedule a call back, along with a projected wait time. I declined this option, but you may want to consider it.
After several minutes, I was connected to a real person.
Wait time: 5 minutes 36 seconds
It goes without saying that these are busy times for telecom companies trying to keep customers connected.
If you find that waiting on the phone is not something you have time for, you might want to consider reaching out to the company in the following ways:
- Their website
- On social media