Stable internet service is one of the must-haves today in any home or office. If you’re searching for a new internet provider, it may be helpful to know how customers feel about the different companies out there.
The latest report on internet providers from the American Customer Satisfaction Index (ACSI) ranks the companies on a 100-point scale based on how people who use the respective services feel about them.
ACSI’s Telecommunications Study 2020-2021 was conducted between April 1, 2020, and March 29, 2021, and is based on interviews from 37,907 customers.
Report: AT&T Is the Best Internet Service Provider
Here are some key findings in the report:
- AT&T comes in first place among internet service providers with a score of 71, a 4% increase over the previous year.
- Verizon Fios falls to second place ranking as the top internet service provider last year.
- Five of 11 providers improved their scores over the previous year.
In today’s landscape where phone service carriers and cable companies vie for your internet dollar, money expert Clark Howard is a big proponent of playing one against the other to get a better deal.
“If you’re willing to go from one to the other and then maybe a year later go back to the first, that’ll help,” Clark says.
Let’s take a look at the latest ACSI rankings for internet service providers.
Here Are the Best Internet Service Provider According to Customers
|Internet Service Provider||2021 Score||% Change From Last Year|
|Spectrum (Charter Communications)||63||0%|
|CenturyLink (Lumen Technologies)||62||-2%|
|Optimum (Altice USA)||60||-8%|
|Suddenlink (Altice USA)||55||-4%|
|Internet service providers (average)||65||0.0%|
How to Shop for the Best Internet Service Provider
When it comes to getting cheap internet, there are some things you should do before signing up with a new service provider.
Explore Your Options
Depending on where you live, your options may not be limited to only AT&T or Comcast.
Compare Prices and Terms
Even if you have limited internet options, there are still ways to save. Start by searching for offers from competitors and call your existing provider to see if it can match the deal. Make sure you have your latest bill handy so you know exactly what you’re paying and can identify a real deal.
Want more ways to save? Here’s how to find the best deal on cheap internet.