Report: The Best Pharmacies for Customer Satisfaction

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Whether you need a flu shot or just want to stay on top of your medications, pharmacies can play a vital role in your daily life. But as you may know, not all pharmacies are created equal.

A recent report from J.D. Power takes a look at how customers feel about some of the most popular pharmacies in the United States. The 2022 U.S. Pharmacy Study, which ranks companies on a 1,000-point scale, shows that customers are increasingly using their local pharmacies to access health care.

“Customers are beginning to embrace their retail pharmacy as a hub for a broad range of routine health and wellness services,” Christopher Lis, the managing director, global healthcare intelligence at J.D. Power, said in a news release. “This transformation is happening simultaneously with rising competition from online retailers such as Amazon. … This is an opportunity for more retail pharmacies to innovate as a one-stop shop for routine care and to leverage data and technology to create an increasingly personalized customer experience.”

What Are the Top-Ranked Pharmacies?

For the sixth consecutive year, Good Neighbor Pharmacy ranked highest among brick-and-mortar chain drugstore pharmacies, according to the report. The pharmacy had a score of 740.

When it comes to brick-and-mortar mass merchandiser pharmacies, Sam’s Club ranked highest with a score of 759. It’s the seventh straight year Sam’s Club finished at the top of the category.

H-E-B’s score of 785 was tops among brick-and-mortar supermarket pharmacies for the second straight year, according to the report.

With a score of 734, Kaiser Permanente Pharmacy ranked highest in the mail-order category.

The report is based on responses from more than 12,000 customers who filled a prescription at a brick-and-mortar or mail-order pharmacy in the past year; they were surveyed between September 2021 and May 2022.

The pharmacy types covered in the study are:

Let’s take a look at the rankings, which are based on a 1,000-point scale.


The Best Brick-and-Mortar Chain Drug Stores

Good Neighbor Pharmacy740
Health Mart723
Rite Aid Pharmacy651
CVS Pharmacy646
Average Score in Category656

Now let’s take a look at pharmacies in what J.S. Power calls “mass merchandisers”: warehouse stores.

The Best Brick-and-Mortar Mass Merchandisers

Sam’s Club759
CVS / Pharmacy Inside Target713
Average Score in Category700

Do you frequent the pharmacy inside your favorite supermarket? Here are the best ones, according to customers.

The Best Supermarket Pharmacies

Stop & Shop707
Walmart Neighborhood Market692
Fry’s Pharmacy679
Giant Eagle663
King Soopers644
Average Score in Category695

Finally, let’s see which mail-order pharmacies customers view highly.

The Best Mail-Order Pharmacies

Kaiser Permanente Pharmacy734
CenterWell Pharmacy699
AllianceRx Walgreens Pharmacy661
Express Scripts660
Walmart Pharmacy Mail Services660
CVS Caremark651
Average Score in Category675

Download and read the complete survey on J.D. Power’s website.

Looking to cut your health care costs? Read our guide on the best pharmacies with $4 prescriptions.

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