Do you like your pharmacy? How do you know if you’re getting the best value or the best service when you go to fill a prescription?
J.D. Power’s recently released its 2020 U.S. Pharmacy Study, which ranks pharmacies according to customer satisfaction.
The study used eight different criteria including the quality of experience with pharmacy staff, the pharmacy’s location and environment and the out-of-pocket price and perceived value of prescriptions.
Among the results, you’ll see which pharmacy is ranked the best based in each of these four pharmacy categories:
- Brick-and-Mortar Chain Drug Stores
- Brick-and-Mortar Mass Merchandisers
- Brick-and-Mortar Supermarkets
- Mail Order
The results of the study come from the responses of 13,378 customers who filled prescriptions during the three months before the survey period of September 2019-May 2020.
The pharmacies were scored on a 1,000-point scale:
Best Pharmacies for Customer Satisfaction
Brick-and-Mortar Chain Drug Stores
- Good Neighbor Pharmacy: 915
- Health Mart: 905
- Rite Aid: 861
- Walgreens: 849
- CVS Pharmacy: 845
Brick-and-Mortar Mass Merchandisers
- Sam’s Club: 885
- Costco: 870
- CVS Pharmacy inside Target: 870
- Walmart: 850
- Wegmans: 904
- Publix: 889
- Winn-Dixie: 883
- H-E-B: 878
- ShopRite: 876
- Humana Pharmacy: 904
- OptumRx: 886
- Kaiser Permanente Pharmacy: 883
- Walmart Pharmacy Mail Services: 876
- Express Scripts: 871
The study also says that more retail pharmacy customers are using health and wellness-geared services offered by their pharmacies: 48 percent which is up 5 percent from the 2019 study. J.D. Power also says that survey respondents who’ve used those services have higher overall customer satisfaction levels than those who have not.