Report: The Best Pharmacy for Customer Satisfaction

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Report: The Best Pharmacy for Customer Satisfaction
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Do you like your pharmacy? How do you know if you’re getting the best value or the best service when you go to fill a prescription? 

 J.D. Power’s recently released its 2020 U.S. Pharmacy Study, which ranks pharmacies according to customer satisfaction. 

The study used eight different criteria including the quality of experience with pharmacy staff, the pharmacy’s location and environment and the out-of-pocket price and perceived value of prescriptions.

Among the results, you’ll see which pharmacy is ranked the best based in each of these four pharmacy categories:

  • Brick-and-Mortar Chain Drug Stores
  • Brick-and-Mortar Mass Merchandisers
  • Brick-and-Mortar Supermarkets
  • Mail Order

The results of the study come from the responses of 13,378 customers who filled prescriptions during the three months before the survey period of September 2019-May 2020.

The pharmacies were scored on a 1,000-point scale:

Best Pharmacies for Customer Satisfaction

Brick-and-Mortar Chain Drug Stores

  • Good Neighbor Pharmacy: 915
  • Health Mart: 905
  • Rite Aid: 861
  • Walgreens:  849
  • CVS Pharmacy: 845

Brick-and-Mortar Mass Merchandisers

  • Sam’s Club: 885
  • Costco: 870
  • CVS Pharmacy inside Target: 870
  • Walmart: 850

Brick-and-Mortar Supermarkets

  • Wegmans: 904
  • Publix: 889
  • Winn-Dixie: 883
  • H-E-B: 878
  • ShopRite: 876

Mail Order

  • Humana Pharmacy: 904
  • OptumRx: 886
  • Kaiser Permanente Pharmacy: 883
  • Walmart Pharmacy Mail Services: 876
  • Express Scripts: 871

The study also says that more retail pharmacy customers are using health and wellness-geared services offered by their pharmacies: 48 percent which is up 5 percent from the 2019 study. J.D. Power also says that survey respondents who’ve used those services have higher overall customer satisfaction levels than those who have not.

See the full results of the J.D. Power’s 2020 U.S Pharmacy Study.

Final Thought

Money expert Clark Howard and Team Clark are big fans of saving money on medical costs including your prescriptions. Here are 10 ways to save on prescription drugs.

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