Report: The Best Pharmacy for Customer Satisfaction

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If you’ve shopped at more than one pharmacy recently, you may have decided that all the big chains are not necessarily created equal.

A recent report from J.D. Power takes a look at how customers feel about some of the most popular pharmacies in the United States. The 2021 U.S. Pharmacy Study shows that overall satisfaction and customer spending increase with the use of health and wellness services like vaccinations and routine screenings.

According to the study, customers also give high marks to pharmacies that integrate their services into their mobile apps.

What Are the Top-Ranked Pharmacies?

“While we have been seeing consumer satisfaction with retail health services grow steadily, this year marks a significant turning point in which most customers are now using these services,” James Beem, J.D. Power’s managing director of healthcare intelligence, says in a news release. “The fact that this happened during a pandemic should send a clear signal that retail pharmacies are transforming health and wellness services in America.”

The report is based on responses from more than 12,000 pharmacy customers who filled a prescription at a brick-and-mortar or mail-order pharmacy between June 2020 and May 2021.

The pharmacy types covered in the study are:

Let’s take a look at the rankings, which are based on a 1,000-point scale.

The Best Brick-and-Mortar Chain Drug Stores

Good Neighbor Pharmacy912
Health Mart891
Rite Aid Pharmacy866
Average Score in Category856

Now let’s take a look at mass merchandisers when it comes to pharmacies.

The Best Brick-and-Mortar Mass Merchandisers

Sam’s Club891
CVS / Pharmacy Inside Target879
Average Score in Category866

Do you frequent pharmacies inside your favorite supermarket? Here are the best ones, according to customers.

The Best Supermarket Pharmacies

Stop & Shop885
Average Score in Category863

Finally, let’s see which mail-order pharmacies customers view highly.


The Best Mail-Order Pharmacies

Humana Pharmacy906
Kaiser Permanente Pharmacy887
Aetna Rx Home Delivery884
Express Scripts878
Average Score in Category877

Download and read the complete survey on J.D. Power’s website.

Looking to cut your health care costs? Check out these pharmacies with $4 prescriptions.

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