Twigby Review: 5 Things To Know Before You Sign Up

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If you’re looking for a great deal on a new phone plan, Twigby is definitely a company to consider. I tested Twigby for 30 days to try out the service myself.

In this article, I’ll take a close look at Twigby’s plans and pricing. I’ll fill you in on how to get started and what to expect from Twigby’s service.

What To Know Before Signing Up for Twigby

Twigby is an affordable prepaid cell phone service provider that runs on Verizon’s network. Plans begin as low as $20 per month for 3GB of high-speed data, but you can often find deals for 25%-50% off. 

I tested out Twigby’s 3GB plan for 30 days to explore its coverage, call and text performance, customer service and more.

Table of Contents:

Below, you’ll find more information about Twigby including what plans are available, how reliable the service is and whether or not you should consider it for your next phone plan.

Plans and Pricing

Twigby offers three pre-built plans called Smartphone Value Plans:

  • 3GB of 4G LTE/5G data for $20 per month
  • 5GB of 4G LTE/5G data for $25 per month
  • 10GB of 4G LTE/5G data for $35 per month

These plans each include unlimited talk and text as well as unlimited 2G data speeds after you’ve used your monthly allotment of high-speed data. 

Fortunately, Twigby is almost always running some sort of promotion that lowers the cost of these plans. When I tested out Twigby, plans were available for 25% off for the first six months. That’s how I was able to test it out for just $15. 

Once the 25% off deal ended, Twigby began offering 50% off for the first six months. The 3GB plan was available for $10 per month at the time of writing. Based on my experience, if you’re about to buy a new Twigby plan and find that everything is at full price, my advice is to wait for a while and see if you can catch a deal. They seem to be available frequently and can reduce your bill significantly.

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Smartphone value plans available at Twigby

In addition to the Smartphone Value Plans, you can also create your own plan with Twigby. All of these plans include unlimited texting, but you can mix-and-match between 300, 500 or unlimited minutes and no data, 200MB, 1GB, 2GB, 3GB, 5GB, or 10GB. If there’s a discount available (such as 50% off for the first six months), you’ll still get it if you create your own plan.

Also, you can cancel your service with Twigby at any time without having to worry about contracts or additional fees. That means if you want to cancel your service when the promotion ends, you can. Its great prices and flexibility earned Twigby the title of Best Limited-Time Cheap Prepaid Phone Plan on Clark.com. 

Activation Process

I found that purchasing a plan and activating service with Twigby was very easy to do. To get started, visit Twigby’s website and choose a plan. Once you’ve made your selection, you can choose to buy a new phone or bring your own. You can use any compatible unlocked phone with Twigby’s service or purchase a new phone. When I tried out the service, I used an unlocked Moto E

If you decide to bring your own phone, you’ll have to test its compatibility before you purchase a plan. To do this, dial *#06# on the phone to get your IMEI. You can enter it on Twigby’s website when prompted to check your phone’s compatibility. Fortunately, my phone was compatible, so I just needed a SIM card. 

BYOD at Twigby

From there, I created an account with my email, name, password, PIN and additional information. Once I verified my email address, I was able to continue placing my order for a SIM card and service. You’ll be able to choose whether you want to keep your phone number or get a new one. I chose to get a new one. After that, you can enter your service address and verify the plan you want. 

Be sure to turn on “Overages Protection” while checking out. With this feature, you’ll have access to unlimited data at 2G speeds until the next billing cycle once you reach your monthly data limit. 

Before you check out, you’ll be able to confirm that your order is accurate. For the 3GB plan at 25% off, my total price at checkout was $22.38 (SIM card: $2.99; Service: $15; Tax: $4.39). Be sure to check your shipping address, make sure any promo codes are applied, enter a referral code if you have one and then enter your payment information. 

Twigby order receipt

The whole process took about 15 minutes.

I chose free standard shipping (7-10 business days with no tracking), but faster options are available for an additional cost. My SIM card arrived in the mail three business days later.

Twigby activation kit

The envelope came with a welcome card that included details about referring a friend for a $15 credit. It also came with a card telling me to activate the phone at twigby.com/start, a SIM card and a SIM card removal tool.

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When I visited the website, I went through a small set of prompts to indicate which kind of service I’d selected. Then I signed into my Twigby account and clicked “Activate.” 

Activation process

I made sure my phone was powered off and then inserted the Twigby SIM card. I did have some trouble making sure that the SIM card fit and went into the phone correctly. Twigby didn’t send any instructions; however, my phone did come with an illustrated guide that helped. 

Through this process, I activated my phone online. Once I’d put the SIM into the phone, I powered it back on. My phone immediately picked up service from Verizon’s network, and I was able to place a test call. From the time I opened the envelope to the time I was able to place a call, it took about 20 minutes to get everything together, figure out the SIM card, activate the phone online, turn it on and connect to service. 

If you decide to keep the same number, the activation process may take a little longer depending on your current carrier.

Call and Text Performance

Throughout the month that I tested Twigby’s service, I regularly made and received phone calls and sent and received text messages. While I didn’t travel much during the month, I did have good service in all the areas I visited with no dropped calls or undelivered texts. Of course, this won’t be the case for every area. 

But Twigby does seem to have great coverage across the nation, which makes sense seeing as it runs on Verizon’s network. Currently, Verizon is the highest-ranking network in the U.S. based on test results published by RootMetrics.

To see if Twigby offers coverage in your area, check out its coverage map:

Twigby coverage map

You can visit Twigby’s website and enter your ZIP code to see if you’re covered. When I entered my ZIP code, I saw the message: “You have excellent coverage!” Based on my experience, this was accurate.

Data Speeds

Twigby offers access to Verizon’s 4G LTE/5G network. Based on my experience with Twigby and Verizon’s data coverage map, you’ll likely have access to fast and reliable data with Twigby. 

To make sure you’ll have coverage before switching to Twigby, be sure to check out its coverage map online. You can also check out Verizon’s coverage map for a more complete picture of 4G LTE/5G coverage since they run on the same towers.

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When I tried out Twigby myself, I checked the data speeds using speedtest.net

Data speed test results according to speedtest.net: 35.13 Mbps

The download speed was usually around 35 Mbps. The plan I tried came with 3GB of 4G LTE/5G data, but Twigby offers up to 10GB per month. After you’ve reached your high-speed data limit, you’ll be reduced to significantly slower 2G speeds.

I also connected my laptop to the phone’s hotspot and tested the speeds using the same website: 

Hotspot data speed test results according to speedtest.net: 38.44 Mbps

Both data speeds on the phone and hotspot speeds using Twigby’s network were consistently 35-40 Mbps. 

According to Consumer Reports, 18 Mbps is the minimum speed necessary for streaming 4K movies and TV shows. Netflix recommends a download speed of 25 Mbps for streaming 4K. Amazon says you’ll need a download speed of at least 8 Mbps for SD video and 40 Mbps for HD video on Prime. 

Based on these numbers, Twigby’s high-speed data is fast enough to do most things online including streaming HD video.

Customer Service

Twigby is an online-only company, which means there’s no store you can visit for customer support. In fact, there isn’t even a phone number to call. Setup, billing and general account issues are handled through Twigby’s online chat feature

You can access Twigby’s live chat support from 8 a.m. to 10 p.m. EST Monday-Friday and from 11 a.m. to 7 p.m. EST Saturday-Sunday. To chat, just visit Twigby.com and click on the chat box in the bottom-right corner.

Contacting customer service

I contacted customer support throughout my month-long trial of Twigby to verify that I could cancel the service at any time. When it was time for me to cancel my service, I used the online chat feature to do it. The representative asked me for my 4-digit security PIN and processed the cancellation.

Methodology

Before I began testing phone plans, I highlighted the key factors that I would be exploring. This way, I would be able to accurately compare phone plans and get a full overview of what to expect from the service.

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Here are the key factors I considered while trying out each phone plan: 

  • Length of Time. I tested each phone plan for 30 days to observe the network’s reliability and gather feedback from friends and family regarding service. 
  • Signing Up. I signed up for each phone plan myself to document the process of getting started, testing phone compatibility or bringing your own device, how long it takes to receive the SIM card and the activation process.
  • Reliability. I used my personal AT&T line as a base to see how often the tested phone plan had service and noted any dropped calls/undelivered text messages. 
  • Service. During the month, I made/received at least 15 calls and sent/received at least 15 text messages. I also tested the phone’s data speed and hotspot speed using speedtest.net. 
  • Customer Support. During my time testing out each phone service, I contacted customer support in all available ways to determine which method is best, how long it took to reach them and how helpful the experience was.

Final Thoughts

Ultimately, I had a great experience testing out Twigby. I had great service and coverage for the month that I tested it, and the data speeds were fast enough to stream HD video. I didn’t experience any dropped calls or undelivered text messages, and contacting customer service was easy despite its limited hours and only one method to contact them (online live chat). 

If you’re thinking about switching to Twigby, ask yourself these questions first:

  • Is Verizon’s network strong in your area? You can check Twigby’s coverage map and Verizon’s coverage map online to see if you’ll have service in your area.
  • Can you get by with limited data? Twigby offers custom plans ranging from no data to 10GB of high-speed data per month. While all plans include unlimited 2G speeds, Twigby doesn’t offer unlimited high-speed data.
  • Is your current phone compatible with Twigby? You can check your phone’s compatibility online
  • Are you okay with online, chat-only customer support?

If you can answer “yes” to each of these questions, then Twigby could be a great choice for you. You won’t have to sign a contract when you sign up, and you can cancel at any time. 

For more options, be sure to read our guide on the best cell phone plans and deals available now. Once you’ve decided on a new phone plan and you’re ready to make the switch, check out this guide that we put together to take you step-by-step through the process.

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