Reaching an airline’s customer service representative used to mean calling a 10-digit number and waiting on hold for what seemed like an eternity. These days, you have more ways to get help from a particular carrier.
In this article, I’ll show you how to reach customer service for several major U.S. air carriers: by phone, online, on social media and through mobile apps.
That last avenue can be especially helpful when it comes to rebooking your flight in a crunch.
“You want to use the app to try to rebook yourself, because that gets you to the front of the line and is the most efficient way for you to find another routing,” says money expert Clark Howard.
Airline Customer Service: How To Reach Delta, Southwest & More
Whether you’re trying to rebook a flight, manage a missed connection or find lost luggage, contacting your airline can be a pain. To help you, I’ve rounded up the major airlines below with links that will take you right where you need to go.
Airline Customer Service: Table of Contents
- American Airlines
- Delta Airlines
- Frontier Airlines
- Hawaiian Airlines
- JetBlue Airways
- Southwest Airlines
- Spirit Airlines
- United Airlines
When it comes to airline customer service, just figuring out the best channel to use to get support can be a challenge. That’s why I’ve taken the time to list the ways to contact airline customer service on various platforms. I also looked at the recent social media posts for each airline to see how responsive they are to customers.
Here are the numbers and links that will get you the help you need.
American Airlines
How to reach American Airlines by phone: The main American Airlines customer service phone number is 800-433-7300.
Web: Here is American’s FAQ and help page. If you have compliments or complaints, use this form.
Social media:
- AA’s Facebook account is active in responding to people who post questions here.
- The airline’s @AmericanAir Twitter feed also offers help to customers.
- American also steers customers to its Linktree account for a formal response.
Delta Air Lines
How to reach Delta Air Lines by phone: Delta’s main customer service number is 800-221-1212.
Web: You can reach the airline here to log complaints or report issues.
Social media:
- The company uses its main Twitter account, @Delta, to answer questions. You can also find travel tips and promos here.
- On Facebook, the airline responds routinely to customers in the comments or via Messenger.
Frontier Airlines
How to reach Frontier Airlines by phone: Frontier’s main customer service number is 801-401-9000. (If you book a flight over the phone, it will cost you an extra $25.)
Web: Fill out the Feedback Form for questions or concerns.
Social media:
- Looking at Facebook, I saw that the company responds to complaints lodged on the social networking site.
- On Twitter, the folks monitoring @FrontierCare will frequently answer individual concerns.
Hawaiian Airlines
How to reach Hawaiian Airlines by phone: Hawaiian Airlines’ customer service number is 877-426-4537. You can also text 855-808-1717 between 5 a.m. and 11 p.m. HST. For general inquiries, call 800-367-5320.
Web: If you have a problem, use this email form. The Contact Page has live chat, and you can text to 38285. There’s also a Help Center for various requests.
Social media: If you check the @HawaiianAir Twitter account, you will see responses to individual customer concerns but not on the carrier’s Facebook page.
JetBlue Airways
How to reach JetBlue by phone: The main JetBlue customer service number is 800-538-2583. (Flights booked via phone are subject to a $25 fee).
If you have an Apple device, you can message JetBlue via Apple Business Chat.
Web: To ask a question or give feedback, use this form.
Social media: The airline’s @JetBlue account handles customer service via Twitter. JetBlue’s Facebook account is very responsive as well.
Southwest Airlines
How to reach Southwest Airlines by phone: The main Southwest Airlines customer service number is 800-435-9792.
You can also call Southwest’s Baggage Claim Office at 888-202-1024 to report a lost item.
Web: To report a complaint, you can fill out this form using your email. Here’s the customer service FAQ.
Social media: You’ll find responses to customers’ concerns regularly on the company’s @Southwest Twitter account. I didn’t see any responses on Southwest’s Facebook account.
Spirit Airlines
How to reach Spirit Airlines by phone: The main Spirit Airlines customer service number is 855-728-3555.
Web: Aside from online check-in, Spirit’s website has few resources for customers. I did however find this “complaint, question, compliment, bag claim” form. The Spirit “Contact Us” page is here.
Social media: On Facebook, the airline will typically respond to a complaint. The @SpiritAirlines Twitter account does the same.
United Airlines
How to reach United Airlines by phone: United’s customer service phone number is 800-864-8331. Lost or damaged luggage? Call the Baggage Resolution Center at 800-335-2247.
Web: United has a FAQ page for common questions. To contact United Airlines’ Customer Care, here’s the form.
Social media: @United is pretty active on Twitter when it comes to responding to customers’ needs. On Facebook, the airline frequently responds to individual patrons who post their concerns in the comments sections of the posts.
Final Thoughts
The major airlines, as is the case in many industries these days, aren’t immune to having to react publicly and quickly to customer complaints.
Clark, who at one time owned a very successful travel agency, says reaching out online to airline customer service can yield fast results.
“The thing to know is that if you have a dispute with anything involving travel, they are monitoring social media like crazy,” Clark says. “I’d post on social media.”
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