Total Wireless is a low-cost cell phone service that may be able to cut your current bill in half!
Is Total Wireless really worth it? Team Clark put it to the test to bring you this comprehensive customer review.
Total Wireless Review: Verizon’s Network at Half the Price
I signed up and paid for a 30-day plan to see if Total Wireless lives up to the hype. Read on to learn more about the carrier and my personal experience…
Table of Contents:
- Plans and Pricing
- Activation Process
- Phone Selection
- Call and Text Performance
- Data Speeds
- Customer Service
- Pros and Cons
Plans and Pricing
Total Wireless recently added an “unlimited plan” that provides 25GB of high-speed data for $50 a month.
This budget carrier also offers a number of single and family data plans. I chose the unlimited talk, text and 5GB of data plan that costs $35 a month or $33.20 with auto-refill, plus taxes and fees.
One of the volunteers at Team Clark’s Consumer Action Center made the switch from Verizon to Total Wireless. He told me that he lowered his bill for two lines of service from $130 to $60 a month — an annual savings of $840!
For those who use Wi-Fi at home and work, the 5GB data plan is probably the best choice. Customers can also buy 5GB of add-on data for $10 that rolls over from month-to-month.
All Total Wireless plans include unlimited talk and text, and some plans now support mobile hotspot.
Total Wireless 30-Day Service Plans
|Single Line Plans||Price|
|1GB of high-speed data||$25 or $23.70 with auto-refill|
|5GB of high-speed data||$35 or $33.20 with auto-refill|
|Unlimited: 25GB of high-speed data, then 2G||$50 or $47.50 with auto-refill|
|Shared “Unlimited” Family Plans||Price|
|2 lines: 30GB of shared high-speed data, then 2G||$60 or $57 with auto-refill|
|3 lines: 60GB of shared high-speed, then 2G||$85 or $80.70 with auto-refill|
|4 lines: 100GB of shared high-speed, then 2G||$100 or $95 with auto-refill|
|5GB of add-on data||$10|
Setting up service with Total Wireless was a snap. I bought a CDMA SIM Kit ($1) and a device plan ($35 for 5GB) at Best Buy, but you can also buy them at Walmart and online at TotalWireless.com.
I inserted the SIM card into a compatible device, got a new phone number and activated my service in about 10 minutes.
Since I didn’t transfer a number to Total Wireless, I wasn’t able to test the porting in process. A customer support representative told me it could take two days, but it’s usually completed in about two hours.
This was my first time setting up service with a prepaid carrier. This video takes you step-by-step:
For my 30-day test, I used an unlocked Moto G6 that money expert Clark Howard let me borrow. The budget smartphone is unique because it works with Verizon, AT&T, T-Mobile and Sprint’s networks.
If you want to bring your phone to Total Wireless, it must be CDMA compatible, not GSM. (Check compatibility here.)
Total Wireless also sells phones. I checked TotalWireless.com and found a good selection of iPhone and Android devices. Visit Total Wireless’ website for the latest phone deals.
Call and Text Performance
Total Wireless’ call and text performance met my expectations. I experienced zero dropped calls and zero missed texts over the month that I tested the prepaid carrier.
For some perspective, I spent more than three hours talking on the phone and sent/received more than 200 text messages.
When I talked to my family and friends on the phone, I asked them to rate the call quality. Everyone confirmed that I sounded fine. I had no trouble hearing any of the people I was talking to.
Total Wireless supports Wi-Fi Calling on some devices, but my unlocked Moto G6 didn’t allow me to test this feature.
However, I was able to try its Enhanced 4G LTE Mode, which appears to be another name for VoLTE (Voice over LTE). Once enabled, I could talk on the phone and use data at the same time.
For example, Enhanced 4G LTE Mode let me look up something on the internet while on the phone.
I used the Speedtest by Ookla app to compare Total Wireless and Verizon. Take a look at the results:
After the test in the video above, I continued to check the data speeds 10 more times during my 30-day trial. The average Total Wireless download speed was 32.61 Mbps and the average upload speed was 9.72 Mbps.
I used Total Wireless for Google Maps, streaming Hulu with Live TV and general web surfing with absolutely no issues.
I had no reason to contact Total Wireless customer service, but I called them twice to ask general questions for this review. The calls were answered promptly and the representatives helped me, though there was a language barrier.
I also initiated two chat sessions on Total Wireless’ website and had a different experience — I think I got bad information.
Earlier, I explained how activating Enhanced 4G LTE Mode allowed me to make calls and use data at the same time. This feature is usually called VoLTE or Voice over LTE.
When I asked the chat representative a question about the capability, I got this response:
May: Hi! I’m sorry, in our service you cannot make a phone calls while using mobile Data.
The second time that I contacted Total Wireless for support via chat, the representative correctly answered my question and then said “Thank you for using Simple Mobile,” which is a different TracFone-owned carrier.
I also checked the Better Business Bureau and found quite a few customer service complaints. Review them here.
On a more positive note, I frequently used Total Wireless’ help textline to get answers to my questions. I sent the keyword “USAGE” to 611611 and quickly got a response with my data usage.
Pros and Cons
If you’re someone like me who doesn’t want to pay the high prices that the Big 4 wireless providers charge, Total Wireless is a money-saving option to consider.
Now, it’s arguably an even better value with the addition of “unlimited” plans for heavy data users.
Who should switch to Total Wireless? If you’re a Verizon customer who likes the network and wants to keep your phone, this may be a cheaper option for both single line and family plans.
Based on my research and limited interaction with customer service, that’s one area where there’s room for improvement.
Total Wireless: Pros and Cons
|Affordable single line and family plans||Mixed reviews for customer service|
|Verizon’s dependable network|
|Good phone selection|
Total Wireless isn’t the only Verizon alternative! We have a list of the best cell phone plans and deals from low-cost cell phone providers that run on all the big networks — Verizon, AT&T, T-Mobile and Sprint.
Share your Total Wireless review in the comments below and read more in Team Clark’s cell phone guide!
This article was originally written by Michael Timmermann and published on November 8, 2018.