If you’ve been uneasy about keeping your Galaxy Note 7 after at least 92 reports of overheating batteries leading to injuries and property damage, Samsung is with you, as is the Consumer Product Safety Commission. Here’s how you can exchange or get a refund for the potentially combustible device.
Samsung Galaxy Note 7 recalled
On Thursday, The Wall Street Journal reported that the Consumer Product Safety Commission was issuing a formal recall of the Galaxy Note 7 phone. Samsung has already advised consumers power down their Samsung Galaxy Note 7 phones and follow these instructions to exchange the phone.
In addition, to compensate for the inconvenience, Samsung has promised a $25 gift card, in-store credit or bill credit from retailers participating in the exchange program.
But now, the Consumer Product Safety Commission is issuing its own recall. According to the CPSC, consumers are advised to contact their wireless carrier or place of purchase, call Samsung toll-free at 844-365-6197 anytime, or go online at www.samsung.com.
How to participate in the Note 7 Exchange Program
Samsung has advised customers who purchased the Samsung Galaxy Note 7 smartphone from Samsung to call 1-800-SAMSUNG to request an exchange.
In addition, Samsung offered the following contact information for retailers participating in the exchange program, and asked consumers to contact the retailer to exchange the Galaxy Note.
Returning your Samsung Galaxy Note 7
If you want a complete refund of the Samsung Galaxy Note 7, here’s how you can return it to various mobile phone retailers.
Emily Edmonds, the director of corporate communications for AT&T said, ‘There is not a restocking fee on the Note7 and exchanges and returns will be honored regardless of the condition of the Note7,’ calling it an extended return policy.
Mobile carrier Sprint encourages customers to bring in the device for a replacement, but also has a 14-day fee-free return policy for longstanding customers.
T–Mobile responded has to the Samsung Galaxy Note 7 dilemma by offering a complete refund on the phone and any accessories, and, if customer decide to stay with T-Mobile as their carrier of choice, T-Mobile will give them a $25 bill credit within two billing cycles. Additionally, customers who decide not to stay with T-Mobile after return their Galaxy Note7 will reeive full refunds.
According to the company website, Verizon will waive the restocking fee for any customer who wishes to return or exchange their Galaxy Note 7.