New Report: The #1 Appliance Brand for Customer Satisfaction

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Buying an appliance can cost some major money. Knowing how customers feel about certain brands can give you insight into where to spend your hard-earned money.

The American Customer Satisfaction Index (ACSI)’s Household Appliance and Electronics Study 2022-2023 graded major appliance brands on several factors including durability, exterior design, warranty coverage and mobile app quality.

Top Appliance Brands According to Customers

There’s a three-way tie at the top when it comes to the best appliance brands with Haier and Whirlpool (up 4%) joining LG (up 1%) with an ACSI score of 82.

New this year are brand rankings by individual appliances.

Appliance TypeCompany2023 Score
RefrigeratorLG and Haier82

Now let’s take a look at the top major appliance brands overall according to customer satisfaction.

See How Customers Rate Your Favorite Appliance Brand

Company2023 ScoreChange From
Last Year
All Others790%
Overall Average78-1%

To compile the data for this report, ACSI says it interviewed 14,069 customers, between July 2022 and June 2023, about products they’d recently purchased.

Read more insights about the top appliance brands.

How To Save When Buying an Appliance

Compare Prices

Don’t just buy the first appliance you fall in love with. Several months ago, I bought a new dryer from Best Buy. Before I chose that retailer, I meticulously shopped prices at several retailers including:

Take Advantage of Price Matching

Many of the major retailers, such as Walmart, The Home Depot and Lowe’s, have price-matching guarantees.

If you find a brand and model that you want in one store, see if you can get it cheaper or at the same price at a store you prefer.


Read up on the stores with price-match guarantees.

Decline the Extended Warranty

Money expert Clark Howard says buying an extended warranty for an appliance is an absolute waste of money.

“My position on extended warranties remains the same as always. I don’t like them and I don’t buy them at any store,” Clark says.

“When should you buy an extended warranty? Never, ever on appliances or electronics. Salespeople will tell you that an extended warranty ‘protects your investment.’ But a TV, a washer or a DVD player is not an investment.”

Shop at the Right Time and Place

When it comes to the best time to shop for a washer or dryer:

  • September is when the new models are released.
  • Black Friday weekend is another great time to score a deal.

Read our guide on the best times and places to buy a washer and dryer.

Before you pull out your wallet, it’s a good idea to know how long your appliances should last

For the latest bargains on appliances, check out

Clark Deals