New Report: The #1 Appliance Brand for Customer Satisfaction

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Buying a new washer or dryer can be a major purchase. Knowing how customers feel about certain brands can give you insight into where to spend your hard-earned money.

The American Customer Satisfaction Index (ACSI)’s Household Appliance and Electronics Study 2021-2022 graded major appliance brands on several factors including durability, exterior design, warranty coverage and mobile app quality.

Top Appliance Brands According to Customers

LG ranks #1 this year with a score of 81 (out of 100), which is two points better than any other brand included in the survey. There’s a big tie for second place with several well-known brands scoring 79.

New this year are brand rankings by individual appliances.

Appliance TypeCompany2022 Score
Microwave OvensWhirlpool82
Haier (includes Haier, GE and Hotpoint brands)

As you can see, LG features prominently on the list. Now let’s take a look at the top major appliance brands overall according to customer satisfaction.

See How Customers Rate Your Favorite Appliance Brand

Company2022 ScoreChange From
Last Year
Haier (includes Haier, GE and Hotpoint brands)791
Overall Average791

To compile the data for this report, ACSI says it interviewed 9,271 customers, between July 2021 and June 2022, about products they’d recently purchased.

Read more insights about the top appliance brands.

How To Save When Buying an Appliance

Compare Prices

Don’t just buy the first appliance you fall in love with. Several months ago, I bought a new dryer from Best Buy. Before I chose that retailer, I meticulously shopped prices at several retailers including:

Take Advantage of Price Matching

Many of the major retailers, such as Walmart, The Home Depot and Lowe’s, have price-matching guarantees.

If you find a brand and model that you want in one store, see if you can get it cheaper or at the same price at a store you prefer.


These stores have price-match guarantees.

Decline the Extended Warranty

Money expert Clark Howard says buying an extended warranty for an appliance is an absolute waste of money.

“My position on extended warranties remains the same as always. I don’t like them and I don’t buy them at any store,” Clark says.

“When should you buy an extended warranty? Never, ever on appliances or electronics. Salespeople will tell you that an extended warranty ‘protects your investment.’ But a TV, a washer or a DVD player is not an investment.”

Shop at the Right Time and Place

When it comes to the best time to shop for a washer or dryer:

  • September is when the new models are released.
  • Black Friday weekend is another great time to score a deal.

Here’s more detailed information about the best times and places to buy a washer and dryer.

Before you pull out your wallet, it’s a good idea to know how long your appliances should last

For the latest bargains on appliances, check out

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