JustAnswer Review: 5 Things to Know Before You Sign Up

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JustAnswer Website
Image Credit: Dreamstime

If you’ve ever looked for a quick, simple answer from a professional, maybe you’ve stumbled across JustAnswer.

I first used the website after my cat had surgery and I wanted to ask a few follow-up questions that night after the veterinarian’s office had already closed.

Recently, I signed up again just to see what new users can expect.

What to Know Before Joining JustAnswer

Before you create an account and start asking questions, there are a few things to know about the service you’ll get and the price you’ll pay.

Table of Contents:

What Is JustAnswer?

JustAnswer is an online question-and-answer service that connects users with experts in various subjects.

Once you’re connected with an expert, you can ask a question and receive a typed response. For an additional fee, you can speak with an expert on the phone.

On the website, you’ll find verified experts in the following fields:

  • Taxes, financial issues
  • Law
  • Mechanics
  • Medicine
  • Veterinary medicine
  • Electrical work
  • Plumbing
  • Electronics, phones
  • Computers, software
  • Home improvement
  • Appraisals

There’s also a “General” category that’s a bit of a catchall. The site says it covers relationships, entertainment, jobs, etiquette, dream interpretation, clock repair, genealogy and more.

How Does JustAnswer Work?

Users sign up for JustAnswer, ask a question and receive an answer from a verified expert.

Before you can talk to an expert, you will have to create an account. There are a few different ways to do this, and which route you take may affect the price you’re asked to pay.

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How to Sign Up For JustAnswer

The best way to begin your membership with JustAnswer is by signing up for a weeklong trial. The price for this seems to vary between $1 and $5.

When you click on the link, you’ll see an open conversation window with “Pearl Wilson, Expert’s Assistant.” This automated assistant can send you a link to sign up for the trial membership.

Pearl Wilson, an automated message system on JustAnswer that offers a $1 week-long trial.

Begin by telling “her” what you need to know. You’ll likely have to answer a few follow-up questions before you’ll receive a sign-up link and get connected with an expert in an appropriate field.

Pearl Wilson, an automated messaging system on JustAnswer offering a $1 week-long trial.

When you sign up, you’ll be asked for your email address, phone number and payment information. You’ll be charged only the trial membership fee to begin with.

I found two other ways to sign up for JustAnswer:

  1. Visiting JustAnswer.com and clicking “Get started.”
  2. Creating an account before asking a question redirected me to my.justanswer.com. There, I was asked to categorize and rate my question’s level of urgency. The cost for this path was $74 monthly; there was no trial option.

If you’re interested in signing up for JustAnswer, be sure to use this link to get the best offer.

How to Ask a Question On JustAnswer

If you sign up for JustAnswer after sending your question to Pearl Wilson, an appropriate expert will have a chance to review the conversation before responding.

After sending my cat-related question to Pearl, I was connected with an expert in 14 minutes. She responded, and I was able to continue the conversation with follow-up questions.

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An expert asking follow-up questions on JustAnswer

The messaging system allows you to send photos as well as text, which could be helpful in some cases. I chose to just describe the situation to the expert, and this was her final answer:

The final answer provided by an expert on JustAnswer

The Expert Selection Process

If you’re wondering whether or not the experts are trustworthy, the answer is that they should be.

According to JustAnswer, “Experts must have recognized credentials in their fields, such as a professional license or years of experience working in a particular specialty.”

Once an expert applies to answer questions on the site, the company says a third-party service verifies the expert’s identity and “at least one relevant credential.” After an expert is approved, he or she is subject to customer ratings, peer reviews and secret shoppers. The website clearly displays these ratings for each expert.

JustAnswer uses an algorithm to remove experts failing to meet certain standards set by an advisory board.

How Much Does JustAnswer Cost?

The monthly membership fee varies depending on how you sign up for Just Answer. Some links will take you to a $5 week-long trial before charging $50 monthly while others offer a $5 week-long trial before charging $74 monthly. Others still offer a $1 weeklong trial.

The site doesn’t indicate that there’s a set monthly price for the service, so don’t be surprised if the pricing model you find is different from what I experienced.

How the Weeklong Trial Works

During the trial, you can ask unlimited questions. After the week, you’ll be billed for a monthly membership. Still, it seems safe to say that you will never be billed for an amount you aren’t already aware of.

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When I created my account, the website clearly stated the amount I could expect to be charged for the first seven days followed by the monthly membership fee.

Just be sure to cancel the trial before you’re charged for a membership fee if you don’t expect to need the service past the one-week period.

How to Cancel JustAnswer

After the initial seven days, JustAnswer bills users monthly for continued membership. Again, you can avoid this fee by canceling your membership before the trial period expires. According to the website, you can cancel your membership by following these steps:

  1. Click “My Account” in the top right corner of the screen.
  2. From there, click on “Membership.”
  3. On the membership page, choose “Cancel my membership.”

I tried to follow these steps, but I always landed back at the homepage when I clicked “Membership.” Instead, I had to call customer service.

If you can’t cancel your membership online, be sure to call JustAnswer’s Customer Service at 1 (888) 862-9212 and speak to a representative who will cancel your membership for you.

Pros and Cons of JustAnswer

JustAnswer has both advantages and disadvantages compared to traditional visits with experts. Here are a few major pros and cons of the service that I encountered during my week-long trial.

Pros

  • JustAnswer is convenient. It’s available 24/7 from any mobile device or computer.
  • The service is cheaper than an in-person visit to a doctor, lawyer or mechanic.
  • The week-long trial allows you to ask unlimited questions.
  • It’s easy and free to get a second opinion from a different expert.
  • The website clearly displays the experts’ ratings and reviews.
  • You can browse previously answered questions for free. Google search your question followed by “JustAnswer.” Someone else may have already asked the same question, and you can read the conversation without having to sign up.

Cons

  • Talking with an expert online is not the same as talking to an expert in person. You can choose to talk on the phone for an additional fee, but there are still potential communication barriers.
  • JustAnswer’s lack of transparency is off-putting, especially in terms of pricing.
  • Canceling your membership can also be difficult and time-consuming, which can lead to unexpected charges.
  • It can take a while to get a response from an expert. After I asked my cat-related question, it took 14 minutes to connect with an expert and 36 minutes total to get an answer.
  • The quality of the response can vary greatly from one expert to the next.

Final Thoughts

If you’re in a pinch and need a quick response from a verified expert, a trial subscription with JustAnswer may be exactly what you need. For an in-depth conversation about a serious matter, I think it would be more worth your time to seek out traditional, professional help.

Have you used JustAnswer or a similar service? Tell us about your experience in the comments below!

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