New Report: The Best Smartphones for Customer Satisfaction

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For many of us, smartphones have become more than accessories in our daily lives: They are must-haves. That’s why it’s more important than ever to have a model that is reliable.

The latest report from the American Customer Satisfaction Index (ACSI) shows which smartphones earn the highest marks among consumers.

The Wireless Phone Service and Cell Phone Study 2021-2022 used a 100-point scale to measure the devices against several benchmarks including ease of calling, video quality, phone features and battery life.

In this article, we’ll cover two rankings for cell phones: the companies that make them and specific models of smartphones.

Cell Phone Manufacturers: Who’s #1 in 2022?

Key Takeaway: With identical scores of 80, Apple and Samsung tie for #1 in this year’s rankings. Samsung dipped 1% this go-around while Apple’s score remained the same compared to the previous survey.

Google, in its second appearance on the list, and Motorola were tied for second place.

That’s based on ACSI’s email survey of more than 23,000 customers, contacted between April 2021 and March 2022.

Here Are the Top Cell Phone Manufacturers

Company2022 ScoreGain/Loss From Previous Year
Apple800
Samsung80-1
Google77-4
Motorola (Lenovo)77-4
LG753
All Others741

What Brand Is #1 Among Smartphones?

Key Takeaway: With a score of 86, Samsung’s Galaxy S20 Ultra comes out on top for customer satisfaction.

Next is the LG Aristo 3 with a score of 84.

Here Are the Top Smartphone Brands

BrandManufacturer2022 Scores
Galaxy S20 UltraSamsung86
LG Aristo 3LG84
iPhone 11 Pro MaxApple82
Galaxy S20Samsung82
Galaxy S10Samsung82
Pixel 4Google81
Galaxy S20 PlusSamsung81
iPhone 11Apple80
iPhone 11 ProApple80
iPhone XRApple80

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Read more about the results here or you can register to download the full report for free here.

Final Thoughts

Whether you’re Team Android (like money expert Clark Howard) or Team iPhone, it’s important to find the best price when shopping for a new or used model.

Clark recommends that Costco members start at the Costco cell phone kiosk before buying a phone from a carrier.

No matter where you shop, always compare prices to make sure you get the best deal!

Check out Team Clark’s comprehensive cell phone guide to find the best plan for you.

More Cell Phone Content From Clark.com:

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