Categories: Shopping & Retail

Walmart is taking the headache out of online returns

  | 
Team Clark is adamant that we will never write content influenced by or paid for by an advertiser. To support our work, we do make money from some links to companies and deals on our site. Learn more about our guarantee here.

Returning items that you buy online can be a big hassle, but Walmart says it has come up with a solution that it’s rolling out just in time for the busy holiday season.

The retailer says its new returns program, Mobile Express Returns, is the fastest and simplest in retail.

RELATED: 9 things you should never buy at Walmart

Walmart’s faster, simpler returns program

Mobile Express Returns combines Walmart’s more than 4,700 locations with the Walmart app. Here are the two steps that customers will follow:

  1. Initiate the return on your phone: Using the Walmart app, customers will select the transaction and items they want to return and follow the prompts to start the return process
  2. Finish the return at the store: At the customer service desk, scan the QR code displayed on the card reader with the Walmart app, then hand the item to the associate

The majority of Walmart stores will have a “Mobile Express Lane” at customer service to complete returns in about 35 seconds.

Walmart

This new returns process will be available starting in early November for items sold and shipped by Walmart.com, followed by store purchases in early 2018.

Walmart said refunds will be credited to a customers’ payment account as soon as the next day.

The retailer is providing this new option for shoppers who don’t want to send off their return in the mail and wait days to get their money back — but this does require a trip to the store.

However, as early as December, some items may not even need to be returned to get a refund.

Customers who no longer want select products — like shampoo and makeup that Walmart would discard anyway — will be able to get an instant refund through the app without physically returning the item.

Walmart said its advanced technology can detect shoppers who are trying to cheat the system.

RELATED: Costco is taking on Amazon with big changes to its delivery service

[anvplayer video=”4116355″]

This post was last modified on May 8, 2019 9:44 am

Recent Posts

Chase Increases Sign-up Bonus for Popular Credit Cards for Limited Time

If you've been considering signing up for one of the Chase Sapphire credit cards, now…

3 days ago

6 Home Expenses You Have To Budget For (Beyond Your Mortgage)

The costs associated with owning a home go way beyond the amount on the mortgage. …

3 days ago

Should I Pay Off My Mortgage Before Retirement or Invest?

Inflation hits people on a fixed income the hardest. Say you're retired. You're living off…

3 days ago

Should I Fire My 1% Financial Advisor To Save on Fees?

Deciding to save and invest are great habits. But once you check that box, your…

4 days ago

Fubo Drops Popular Channels Amid Dispute with Warner Bros. Discovery

If you're considering subscribing to Fubo, you need to be comfortable missing out on some…

5 days ago

5 Things To Know About the Wells Fargo Signify Business Cash Card

Are you looking for a way to earn 2% back on every purchase you make…

5 days ago