New Report: The #1 Phone Scam in America

Scammers are using our cell phones to access our wallets — and they’re having a lot of success.

Anti-spam call website RoboKiller.com’s latest report, the 2023 Mid-Year Insights & Analysis, gives a status report on how prolific phone scammers have gotten and how much they’re costing consumers.

In this article, I’ll cover some of the main aspects of the report — as well as some things you can do to curb scam calls.

Robocalls Are Down, But Crooks Are Stealing More Money

Here are some key findings from the report, which covers from January to June 2023:

• Warranty vehicle calls have been replaced as the #1 phone scam.
• U.S. residents received 31 billion robocalls from January to June 2023. That’s a 21% decrease compared to the same period in 2022.
• Americans lost more than $33 billion due to robocall scams in the first half of 2023 alone. That’s a $3 billion year-over-year increase.

What Is the #1 Scam Call in America?

While vehicle warranty calls usually top the list when it comes to robocall categories, that’s no longer the case, according to the report.

“That all changed in late 2022 when the FCC cracked down on car warranty scams. Since then, these calls have virtually vanished. Now, the vast majority of unwanted calls come from telemarketers,” the report says.

What Are the Top Phone Scams?

Want to know which phone scams criminals are using the most? Here’s a look at top phone scams by topic in 2023:

Read Robokiller’s phone scam report.

How To Stop Scam Calls

Because scam calls and other robocalls are such a problem, you may be wondering what you can do about them. Here are some tips.

Register Your Phone on the Do Not Call List

The free National Do Not Call Registry is mainly to stop telemarketers from inundating you with calls, but if you want to cut down on spam calls in general, it won’t hurt to register.

You can add your landline or cell phone number to the list by going online to DoNotCall.gov or calling 1-888-382-1222 from the phone you want to register.

Don’t Know Who’s Calling You? Don’t Answer

Money expert Clark Howard says he has a simple rule to avoid scam calls:

“If I don’t recognize the number as being from someone I know, I do not answer the call.”

Use Your Wireless Provider’s Call Blocker

Many major wireless carriers have implemented the industry standard protocol STIR/SHAKEN, which stands for Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using toKENs (SHAKEN).

The protocol lets customers know whether a call is really coming from the number listed on caller ID.

Some mobile phone companies offer paid services to block callers, but here are the free options for the major carriers.

• T-Mobile: The carrier offers the Scam Shield app (iOS and Android), which allows you to report robotexts.
• AT&T: The mobile phone provider offers wireless customers ActiveArmor (there’s also a $3.99/month paid tier), which uses automatic fraud blocking and warnings on suspected spam calls.
• Verizon: The company offers its mobile customers Call Filter, a free app (iOS and Android) that screens and autoblocks incoming calls. Call Filter Plus costs $3.99 a month.

Final Thoughts

Criminals are going to continue to find ways around everything we are doing to block their calls.

At the end of the day, if you don’t know who’s calling you, you shouldn’t answer the call. If it’s important, the caller will leave a message.

Read our comprehensive guide on how to stop spam calls for good.

Are you sick of spam calls? Share your opinion in our Clark.com Community.