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Some Playstation 4 users are complaining about a message they received on the device that subsequently “bricks” their consoles. It is still unknown whether the Playstation network was hacked or if the issue is a bug.
The problem was first brought to light in a PS4 forum on Reddit. That’s where users said that after receiving the message, their consoles were “bricked,” meaning they were no longer responsive.
“A lot of people are probably going to do a factory reset, and lose all their games and saves. However it sounds like deleting the message via PS app or website, and then doing a database rebuild is sufficient and you won’t lose anything important,” a message on a Reddit thread about the issue says.
For its part, Sony Interactive Media, which makes the Playstation, has been mum about the issue. An official Playstation account, however, did respond to a user about the problem, saying, “We are aware and investigating, but it doesn’t reset your console to factory settings.”
To fix the PS4 issue caused by the malicious message, here’s what the company recommends:
Like any device, your personal information on the Playstation network is only as secure as the safeguards you put in place to protect it. Here are two ways to stay safe.
Make sure you have a strong password: Your Playstation password shouldn’t be one that you use with other devices or platforms. Use an assortment of letters, numbers and special characters to stay safe. Here are more tips on password safety.
Never share your password: Playstation says, “PlayStation will never ask you for your password, so if you are asked, do not give your password to anyone for any reason.”
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