Team Clark is adamant that we will never write content influenced by or paid for by an advertiser. To support our work, we do make money from some links to companies and deals on our site. Learn more about our guarantee here.
Some United Airlines customers booked round-trip tickets to Hong Kong for $40 and four frequent flier miles over the weekend because of a computer glitch. Federal law requires United to honor the price. But should they have to?
United has had disaster after disaster for a while now. The employees hate the company and their pilots are threatening to strike. Following their merger with Continental, they’ve had continual troubles with their computer systems and performing timely maintenance. They even left passengers stranded in Shanghai for three days.
This past weekend, United’s fouled up computer systems started offering first class roundtrip tickets from the U.S. to Hong Kong for the obscenely low price I mentioned above. (By comparison, a discount fare on first class would be more than $11,000!)
So United issues these tickets, charges people’s credit cards for $40 and then says, ‘Oops, we were wrong.’ Federal law and regulations require that once an airline takes your money, that constitutes a contract, and even if there’s a clerical error they owe you the transportation you purchased.
Yet United is balking. They could have used this as a, “Gee Whiz, isn’t this amazing?” kind of scenario and won some PR kudos if they let the people fly. But instead their brainiacs said no.
What do you think? Did people buy these tickets knowing they were getting something over on the airline? Or is United wrong — they had the fare, people bought it and they should honor those tickets?
Vote in my poll and let me know.
This post was last modified on March 22, 2017 2:14 pm
A big part of saving money comes down to knowing how to comparison shop. But…
If you work for a big company as a full-time employee, chances are you have…
Are you a Peacock subscriber? You soon will have to pay more to watch NBCUniversal's…
If you’re shopping for a cheaper cell phone plan, you may have come across US…
If you plan to take an international flight or cruise anytime soon, there's one free…
Pop quiz: What's money expert Clark Howard's favorite tax-advantaged retirement tool? If you guessed Roth…