Team Clark is adamant that we will never write content influenced by or paid for by an advertiser. To support our work, we do make money from some links to companies and deals on our site. Learn more about our guarantee here.
New rules going into effect in late August are poised to level the playing field for customers when they do business with the airlines. Here are some highlights of what’s to come:
The U.S. airline industry has been dealing for years with what I call “the curse of the MBAs.” I call it a curse because those who get advanced degrees in business don’t always have the experience to match. So they make decisions in a tunnel and don’t see the big picture.
In practice, that’s meant the full fare airlines came up with every gotcha possible to take advantage of the customer. MBAs saw fees as a way to get quick revenue, but they missed that when people feel they’ve been ripped off, they may choose to fly someone else next time.
I have a master’s degree in business, so I can make fun of MBAs. I say just treat others as you would want to be treated. The Golden Rule, right? If the airlines were to run that way, people would like them more and they might even be able to charge more dough.
Discount airlines like Southwest and JetBlue offer a counterpoint to this whole discussion. Southwest in particular has no baggage fees (up to 2 bags) and no changes fees on its reservations. That’s the way to really attract customers!
This post was last modified on March 22, 2017 2:40 pm
You walk into a Costco browsing for treasures and hoping to find some delicious free…
If you've been considering signing up for one of the Chase Sapphire credit cards, now…
The costs associated with owning a home go way beyond the amount on the mortgage. …
Inflation hits people on a fixed income the hardest. Say you're retired. You're living off…
Deciding to save and invest are great habits. But once you check that box, your…
If you're considering subscribing to Fubo, you need to be comfortable missing out on some…