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You and I collectively have so much more power to influence companies that we do business with than we ever have. Companies spend a ton of money monitoring review sites and social media. But we’re past the era of damage control; now companies are actually listening to people!
The Los Angeles Times reports hotels are significantly improving the experience when we stay at them. And we have TripAdvisor, Yelp and other social media sites to thank directly for that.
Across the industry, hotel operators are seeing people who abandon bookings and won’t stay at their places because of the online reviews they read about the place.
I do this all the time. Over and over again, I’m ready to pull the trigger on a booking but then I read the TripAdvisor reviews. If they’re lousy, I abandon the booking.
This is so much a trend that hotels are fixing things when there’s a pattern of complaints. I’ve also noticed on TripAdvisor that hotels are responding to complaints and either disputing what’s been said or apologizing and saying how they’re going to address it.
So don’t just go away angry from any business. Nor should you say something just out of anger. But if say what you experienced, well, who knows? You may fix that problem for you and for other people!
Read more: What info is stored in a boarding pass barcode? A lot.
Consumer Reports suggests you keep the following pointers in mind:
Read more: 8 tips to make getting on a plane this holiday season a little more enjoyable
For more money-saving advice, see our Travel section.
This post was last modified on March 22, 2017 3:05 pm
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