We want our electronics to be quick and reliable, right? Well, Consumer Reports has stopped recommending Microsoft Surface laptops and tablets for not being up to snuff.

Microsoft Surface products deemed unreliable

CR collects vast amounts of data on products we use everyday. They test products in their own lab and survey their subscribers for information on reliability in real-life use.

They say that if the Surface tablets or laptops were being scored by their lab testing alone, it would be a different story. The Surface products perform well on “display quality, battery life, speed, and ergonomics,” according to the group.

The problems with the Surface Pro reported to CR by users included trouble starting up, unexpected shut down, device freezing and lagging screen response.

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The Consumer Reports brand reliability report on the Surface Pro tablet says “these conclusions are based on our breakage rate estimates for tablets by the end of the 2nd year of ownership, gathered from subscribers’ experiences with 50,826 tablets purchased new between 2014 and the first quarter of 2017.”

Microsoft responded to the report with a blog post, saying “while we respect Consumer Reports, we disagree with their findings…using metrics that include failure and return rates ‘ both our predicted 1-2-year failure and actual return rates for Surface Pro 4 and Surface Book are significantly lower than 25%.”

The post goes on to say “we stand firmly behind the quality and reliability of the Surface family of devices, and I can confidently tell you there has never been a better time to buy a Surface.”

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