If you think that grocery shopping these days doesn’t seem as fun as it used to be (if it ever was), you’re not alone,
A recent report from the American Customer Satisfaction Index (ACSI) indicates that the COVID-19 pandemic has soured many shoppers on the grocery store experience.
ACSI has ranked the major grocery store chains in order of best-to-worst customer satisfaction.
The information is part of ACSI’s larger 2020 Retail Study, which shows how customers feel about five retail segments measured from April to September 2020. The stores were ranked on a 100-point scale.
Here are some key findings from the report:
Here are the ASCI grocery store rankings for customer satisfaction amid the pandemic.
Top 15 Major Grocery Store Chains for Customer Satisfaction
|Grocery Chain||April-September 2020|
|Sam’s Club (Walmart)||80|
|BJ’s Wholesale Club||79|
|Whole Foods (Amazon)||76|
|All Grocery Stores||75 (Average)|
“From the onset of COVID-19, consumer expectations of retailers took a massive hit,” said David VanAmburg, managing director at the ACSI. “Customers braced for delayed packages, empty grocery store shelves, and hard-to-find name brands.”
While there’s little you can do personally about limited supplies and long lines, there are ways you can make the most out of your grocery shopping experience. That includes:
Most of all, Team Clark really wants you to save money when you shop. The next time you go to the grocery store, try some of these savings strategies.
This post was last modified on November 6, 2020 3:42 pm
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