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Contract issues are a popular topic on my show, but perhaps even more so as a call to my Consumer Action Center, where a team of more than 100 volunteers can field your questions 45 hours each week to offer free advice.
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When somebody hands you a piece of paper to sign, they do it to take away privilege and put the responsibility on you. The bigger the company, the more one-sided the agreements tend to be. And mark this well: ‘Agreement’ is the favored euphemism for ‘contract’ these days since we’re wary of the C word.
Too often, what you are told by a salesperson before you sign doesn’t count. All that counts is what you signed your name to. If the contract handcuffs you to a company for 24 months, they mean it. If the contract says there’s a penalty to fire them before 24 months, they mean it.
(It’s very common that a service provider tries to get you under contract and the price is not really the price when the introductory teaser rate expires.)
But this whole thing raises a bigger question: Why do business with contract companies anyway? Companies that do a really good job at customer service virtually never require you to sign a contract. Their whole culture is about making you happy, while the lousy companies just try to loop you in to a multi-month agreement.
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In select cases, you will have a cooling off period where you can get out of the contract you just signed for a limited window of time. Here’s a look at a few examples.
This post was last modified on August 22, 2018 9:35 am
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