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Do you use review sites to make decisions? I do all the time. This wisdom of the crowd is so powerful that some businesses want to strike back when they don’t like what you post.
The Union Street Guest House in Hudson, New York, is a popular destination for weddings in the Northeast. But the facility apparently had a clause in its online policies that said, “Please know that despite the fact that wedding couples love Hudson and our inn, your friends and families may not. If you have booked the inn for a wedding or other type of event . . . and given us a deposit of any kind . . . there will be a $500 fine that will be deducted from your deposit for every negative review . . . placed on any internet site by anyone in your party.’
When The New York Post and other publications got wind of this, the story blew up. That forced the Union Street Guest House to backpedal and remove the clause. ‘The policy regarding wedding fines was put on our site as a tongue-in-cheek response to a wedding many years ago. It was meant to be taken down long ago and certainly was never enforced,’ the hotel said in a statement.
Of course, the whole episode tells you how valuable and powerful reviews can be!
Consumer Reports suggests you keep the following pointers in mind:
This post was last modified on March 22, 2017 1:55 pm
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