The holiday season is undoubtedly one of the busiest times to travel. And unfortunately not everyone’s travels go as smoothly as they wish. Flights get canceled due to bad weather, planes get overbooked and hotels fail to honor reservations. So what can you do if you find yourself in one of these situations?
The key to resolving travel problems
Speak up right away
If you’re stuck in a situation where your flight gets overbooked, don’t just walk away quiet and angry. Express your dissatisfaction right away. Sometimes the service providers don’t even realize there is an issue — and if you don’t give them a chance to solve the problem immediately, there might not be much you can do about it later.
Be polite and persistent
It’s hard to stay calm when dealing with stressful travel issues, but being confrontational can be counterproductive.The person behind the counter has likely had people yelling at them all day long — one more person won’t make a difference. In these situations, it’s best to stay calm so you can be clear on what you need. You’ll be amazed at how much more you can get done by being friendly and reasonable.