6 Things You Need To Know Before You Fly JetBlue Airways

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COVID-19 continues to affect airline travel around the world. See how JetBlue Airways is handling the coronavirus pandemic.


JetBlue Airways is seen as a low-cost airline, but it offers some of the amenities you usually find on the legacy air carriers.

So what do you get when you fly JetBlue, and how much will it cost you?

JetBlue Airways: What To Know Before Booking a Flight

In this article, I’ll tell you everything you need to know about JetBlue so that you can save money when you fly. Team Clark has been researching and writing about the major U.S. airlines so that you can choose wisely when deciding to travel by air.

  1. Where Does JetBlue Fly?
  2. What Are JetBlue’s Fare Options?
  3. What Is JetBlue’s Baggage Policy?
  4. What Are Some of JetBlue’s Amenities?
  5. How Do Customers View JetBlue?
  6. Ways To Save on JetBlue

1. Where Does JetBlue Fly?

JetBlue is based in Long Island, New York. It serves 75 domestic cities and 33 international cities, according to its website.

The airline has numerous partnerships with carriers including Aer Lingus, Cape Air, Icelandair and Qatar Airways. See JetBlue’s flight map here.

2. What Are JetBlue’s Fare Options?

JetBlue offers five fare classes. As of this writing, the airline is in the midst of changing its fares. So what you see below is effective July 20, 2021 (to see fares for travel before that date click here).

FaresChanges/CancellationsBoardingAdvance Seat Selection
Blue Basic$100 for U.S., Caribbean, Mexico,
Central America and $200 (other routes)
LastFee ($5 to $12)
BlueFreeGeneralFree
Blue PlusFreeGeneralFree
Blue ExtraFreeEarlyFree
MintFreeEarlyFree

3. What Is JetBlue’s Baggage Policy?

Here’s a summary of what you’ll pay for baggage fees on JetBlue:

  • $0 for a personal item (Maximum size: 17 inches long x 13 inches wide x 8 inches high)
  • $0 for a carry-on bag except for Blue Basic fares (Maximum size: 22 inches long x 14 inches wide x 9 inches high)
  • $30 for a checked bag (Maximum size: 62 inches in overall dimensions or 50 pounds) 

JetBlue says you can add up to two checked bags up to 24 hours before departure and get $5 off each of them. See JefBlue’s complete baggage policy for details.

Note these changes that go into effect on July 20, 2021:

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  • Travelers paying for Blue, Blue Extra and Mint tickets will get guaranteed overhead bin space on domestic flights. See the details.
  • Passengers who’ve bought Blue Basic tickets won’t be allowed to bring carry-on bags (although personal items will still be allowed).

4. What Are Some of JetBlue’s Amenities?

Here are some perks you may enjoy on a JetBlue flight.

Free Wi-Fi

The airline offers free Wi-Fi on all domestic flights. The airline has branded the service “Fly-Fi” and bills it as gate-to-gate mobile and internet service for passengers who want to watch live TV and movies.

Best Fare Guarantee

The carrier promises that it will always display its cheapest fares on its own site. “If by any chance you find a lower JetBlue fare elsewhere on the same day of purchase, we’ll give you a $50 credit good for travel on JetBlue and refund the fare difference,” the airline says on its website.

This is important because some major airlines hide their cheapest fares on their own websites but allow them to be found through searching on travel sites like KayakExpedia and Priceline.com to compete with low-cost carriers.

Extra Legroom

JetBlue planes are some of the more spacious in the industry with 32-33 inches of legroom in Economy Class.

JetBlue also offers “Even More Space” seats, which give travelers up to 38 inches of legroom. But those seats will cost you.

When I went through the flight-booking process, JetBlue charged $39 each way for an Even More Space seat.

Food Options

Every JetBlue flight features free snacks and for-purchase food boxes, but offerings have been streamlined during the pandemic, the airline says on its website.

5. How Do Customers View JetBlue’s Service?

When it comes to customer satisfaction, JetBlue came in fourth place among major U.S. carriers in the American Customer Satisfaction Index report released in December 2020.

AirlinesApril through September 2020Previous Period % Change
Southwest Airlines801%
Delta Air Lines793%
Alaska Airlines780%
JetBlue Airways76-3%
United Airlines761%
All Others746%
American Airlines73-1%
Allegiant Airlines72-3%
Frontier Airlines683%
Spirit Airlines673%
Airlines (Average)761.3%

6. How To Save on JetBlue

Now that you know all about the airline, here are some ways you can save money on JetBlue flights:

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Join TrueBlue

TrueBlue is JetBlue’s frequent flyer program. The loyalty program allows you to accumulate points that you can redeem toward award flights and other perks.

In addition to earning up to three TrueBlue points per eligible $1 spent, TrueBlue also gives you:

  • Points that don’t ever expire
  • No blackout dates on JetBlue-operated flights
  • The ability to collect, share and redeem points with other members

Use JetBlue’s Best Fare Finder

You can also save money by using JetBlue’s Best Fare Finder, a calendar that allows you to compare fares.

Jetblue Fare Finder
Screenshot via Jetblue.com

Check Out JetBlueCheeps

For a couple years now, I’ve been following JetBlueCheeps, a JetBlue-run Twitter account that highlights some of the best last-minute bargains on the airline.

If you’re looking for a vacation package, JetBlueCheeps will also show you deals that bundle hotel and airfare so you can save cash.

Have you flown JetBlue? Tell Team Clark about your flying experience in the comments below!

More Travel Resources From Clark.com:

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