8 Things To Know Before You Fly Delta Air Lines

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COVID-19 continues to affect airline travel around the world. See how Delta Air Lines is handling the coronavirus pandemic.


If you’re looking for an enjoyable flying experience, Delta Air Lines is near the top on most people’s lists. The reason is that the Atlanta-based airline has a solid reputation and a vast partnership that allows it to offer flights to almost anywhere.

In this article, we’re going to show you everything you need to know about flying with Delta including how to save money with the carrier.

Flying Delta? Here’s What You Need to Know

Team Clark has been researching and writing about the policies and amenities of the major airlines so that you can make an informed decision when you fly.

Table of Contents:

1. Where Does Delta Fly?

Delta, along with its partnership network SkyTeam Alliance and regional affiliate service, Delta Connection, flies to more than 325 domestic and international destinations in more than 60 countries.

As part of the SkyTeam Alliance, Delta itineraries can put you on planes flown by Aeroméxico, KLM Royal Dutch Airlines, Korean Air, Air France and many others.

With service to six continents, Delta is likely to be able to get you just about anywhere you want to go. See Delta’s flight map here.

2. What Are Delta’s Baggage Fees?

Delta handles baggage fees in line with much of the airline industry. If you’re traveling light and have only a personal item and one carry-on bag, you can avoid baggage costs.

Here’s a summary of what you’ll pay for baggage fees as of April 2021:

  • $0 for a personal item
  • $0 for a carry-on bag
  • $30 for a checked bag

If you have more bags, you will be charged additional fees. See Delta’s baggage policy for details.

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3. What Are Delta’s Class Fares?

Delta has streamlined its class fares of late so that they aren’t as confusing as they used to be.

When you purchase a Delta ticket, you’ll have the following options:

  • Delta One: Exclusive flat-bed seats that cater to business travelers for select international and domestic routes.
  • First Class: Features amenities like a large seatback screen and up to 8 inches of extra legroom compared to the main cabin.
  • Standard Economy: These regular fare seats make up the majority of main cabin seats and are eligible for upgrades for Comfort+.
  • Basic Economy: These nonrefundable and unchangeable budget seats are assigned after check-in and are not eligible for upgrades.

Regardless of your fare, Wi-Fi is available for purchase on most Delta aircraft.

Inflight meals may be included with your fare for long-haul domestic routes and all international flights, a Delta reservations agent confirmed to Team Clark. Delta has limited its food and beverage options during the COVID-19 pandemic.

4. What Is Delta’s Seat Selection Process?

For Standard Economy fares, Delta allows you to pay for your seat during the time you book your flight or be assigned one free of charge close to boarding time.

You can also opt for a Comfort+ seat, which offers up to 3 inches of extra legroom. The fee for Comfort+ varies based on route and type of aircraft.

For Basic Economy fares, your seat will be assigned after check-in, and you won’t be able to choose any upgrades.

When I went through the flight-booking process for a regular fare on Delta.com, I saw main cabin seat prices that ranged from $84.99 to $299 for Comfort+ options.

4. What Is Delta’s Frequent Flyer Program?

Delta’s frequent flier program is called SkyMiles, and it’s free to join. The loyalty program has been ranked as the #2 airline rewards program by U.S. News & World Report,

As you accumulate SkyMiles, one way to take advantage of them is by redeeming them for free flights, discounted airfare or other perks.

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Want to know more about Delta’s rewards program? Here’s how to get the most out of Delta SkyMiles.

5. Does Delta Price-Match Its Fares?

Delta offers a Best Fare Guarantee that rewards comparison shoppers if they find a cheaper fare on another site. Here’s what it says:

“If you find that your exact same Delta ticket is at least $10 lower on another U.S.–based travel website, then we’ll make it right by refunding you the difference and rewarding you with a $100 voucher for your next purchase.”

The lower fare must be for the exact same airports and type of itinerary, Delta says on its website.

6. How Do Customers View Delta?

When it comes to customer satisfaction, Delta ranks in second place among major U.S. airlines in the American Customer Satisfaction Index report that was released in December 2020:

AirlinesApril through September 2020Previous Period % Change
Southwest Airlines801%
Delta Air Lines793%
Alaska Airlines780%
JetBlue Airways76-3%
United Airlines761%
All Others746%
American Airlines73-1%
Allegiant Airlines72-3%
Frontier Airlines683%
Spirit Airlines673%
Airlines (Average)761.3%

What Is Delta’s Customer Service Number?

Delta’s customer service number is 800-221-1212Here’s the best way to reach Delta and other major airlines.

7. How To Get a Deal on Delta

Although Delta doesn’t have as many cheap fares as some of the other airlines, you can occasionally score a deal if you have a strategy. Here are some ways to save on Delta fares.

Visit Delta’s Deals Page

Delta.com has a page that shows current flight deals from your location.

As an example, at the time of this writing, I saw a roundtrip fare from Atlanta, Georgia to Fort Lauderdale, Florida, for $117. Another deal I saw was Atlanta to Seattle, Washington, for $217.

Join Delta’s SkyMiles Program

Another way to get a deal on a Delta flight is to sign up for Delta’s SkyMiles program. As a member, you can expect:

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  • Exclusive airfare sales
  • Last-minute deals sent to your inbox
  • Exclusive offers and promotions from Delta partners

Be Flexible

You can also book some affordable fares on Delta.com if you’re open to flying on the day before or after you originally intended.

To save, go to Delta.com on your computer, (it won’t work in the app) enter your flight information and click the “My dates are flexible” button on the homepage.

From there you’ll see a fare calendar that lets you find cheaper flights.

Delta fare calendar
Screenshot via Delta.com

Speaking of flexibility, why not take a page out of money expert Clark Howard’s savings playbook by booking when and where the deals are?

Want to learn more? Here’s Clark’s #1 rule for cheap travel.

Have you flown Delta Air Lines? Tell Team Clark about your flying experience in the comments below!

More Travel Resources From Clark.com:




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