New Report: The Best and Worst Airports in America

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Flying the friendly skies is one of the quickest ways to travel these days, but it can also be one of the most stressful when you think about the crowded airports.

A recent report lists the best and worst airports in the country when it comes to customer satisfaction.

The J.D. Power 2023 North America Airport Satisfaction Study indicates that passenger satisfaction overall has been trending up over the past year despite several challenges in the air travel industry, including overcrowded terminals, cancellations and delays.

The report covers three categories of U.S. airports — mega, large and medium-sized terminas. For this article, we will only discuss mega airports.

Here are some key findings from the report, which ranks airports on a 1,000-point scale:

What Is the Best Mega Airport for Customer Satisfaction?

  • With a score of 800, Detroit Metropolitan Wayne County Airport ranks #1 when it comes to passenger satisfaction. As for the worst mega airports on the list, Newark Liberty International Airport is at rock bottom with a score of 732.
  • The study says three factors — terminal facilities, food/retail service and baggage claim — account for a 3-point improvement (and a 780 score) in how customers view U.S. airports.
  • The most satisfied passengers — classified as “delighted” — spent an average of $44 in the terminal, “while those classified as disappointed (1-5 out of 10) spend just $29,” the report says.

Check Out the Best Airports for Customer Satisfaction

U.S. Mega AirportsJ.D. Power 2023 Score
Detroit Metro Airport800
Minneapolis-St. Paul International Airport796
Harry Reid International Airport787
Dallas/Fort Worth International Airport783
Miami International Airport783
San Francisco International Airport781
Denver international Airport777
Hartsfield-Jackson International Airport777
Orlando International Airport777
George Bush Intercontinental Airport776
John F. Kennedy International Airport773
Charlotte-Douglas International Airport772
Segment Average772
Phoenix Sky Harbor International Airport769
Los Angeles International Airport765
O’Hare International Airport763
Boston Logan International Airport762
Fort Lauderdale-Hollywood International Airport762
Seattle-Tacoma International Airport754
Toronto Pearson International Airport749
Newark Liberty International Airport732

Read the complete report from J.D. Power.

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