New Report: Best and Worst Car Rental Companies in America


 If you’re thinking about renting a car sometime soon, you may be able to gain some insight from a new report that shows how customers feel about Enterprise, Hertz and other top car rental companies.

The American Customer Satisfaction Index (ACSI) Travel Report for 2020-2021 indicates that the car rental industry has delivered results to customers on par with pre-COVID pandemic levels.

Here Are the Best and Worst Car Rental Companies in America

The report is based on customer surveys conducted from April 2020 (the early stages of the COVID-19 pandemic) through March 2021.

Here are some key findings from the report, which is scored on a 100-point scale:

  • For the second year in a row, Enterprise is #1 with a score of 78. Customers especially like the company’s car pickup and dropoff arrangement.
  • Only two companies — Enterprise and Dollar — rank above the industry average when it comes to customer satisfaction.
  • Budget and Thrifty round out the bottom of the list with scores of 73 and 72 respectively.
Rental Car Company2021 Score% Change From Previous Year
Dollar (Hertz)774%
Alamo (Enterprise)76-1%
Avis (Avis Budget)751%
National (Enterprise)75-3%
Budget (Avis Budget)730%
Thrifty (Hertz)724%
All (Average)760%

Reports on what’s now become an almost nationwide car rental shortage started cropping up in late February, so it’s a good assumption that phenomenon is not well reflected in the latest ACSI report.

How Clark Saves on Car Rentals

Money expert Clark Howard says when he travels, he’s been able to save money on rental cars by following this strategy:

“When I book my flight weeks or months before the actual date of travel, I also book my car rental at the same time,” he says. “Then a week before my travel date, I re-shop the car rental rate. At least 90% of the time, I find that I can book a new car cheaper at the last minute, so I just let my old reservation go.”

Want to know more ways to save? Here’s how to get the best car rental deal.

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