- As of July 2019, American Airlines is experiencing an inordinate amount of cancellations due to the Boeing 737 Max groundings, bad weather and contract talks with its mechanics union, reports MSN.com.
- American’s frequent flier program is reportedly contacting some customers and offering them upgraded memberships, compensation and other perks.
- See below for tips on how to handle unexpected flight delays and cancellations.
If you’re looking for an airline that flies just about anywhere, American Airlines continues to be one of the top options. While its fares will never be confused with that of a discount airline’s, American’s extensive network makes it a major player for both domestic and international travel.
The airline traces its history to 1926 when none other than Charles Lindbergh flew the first American Airlines flight (full of mail) from St. Louis to Chicago.
After being incorporated in 1930, the airline grew to record a number of other firsts in the airline industry, including having the first African-American pilot on a commercial flight (1964) and the nation’s first customer loyalty program (1981) that rewarded fliers with special fares.
Looking to fly American Airlines? Here are 8 things to know before you book your flight
Today American Airlines is part of the American Airlines Group, which was formed in 2013 from the merger between American and US Airways. If you’ve never flown American Airlines or you’re thinking of booking a ticket again in the near future, here are some important things to know about the carrier:
1. Where does American Airlines fly?
American Airlines serves nearly 350 cities in more than 50 countries. As far as domestic travel goes, American has 10 hubs: In Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York (both JFK and LaGuardia airports), Philadelphia, Phoenix, and Washington, D.C.
The company’s headquarters is in Fort Worth, Texas, a short distance from DFW airport, where it controls 84% of the air traffic. American uses DFW as its gateway to Mexico and other destinations south of the border.
American is a founding member of the OneWorld Alliance, which serves more than 150 countries through around 14,250 flights every day. See American’s U.S. and international route map
2. American Airlines offers basic economy fares
American offers its cheapest flights in their Basic Economy class. These tickets are no-frills airfares that allow travelers to fly without amenities like refundable tickets, early boarding and assigned seats.
Following other airlines’ lead, American in September 2018 removed bag restrictions on its basic economy flights, meaning that customers now get one free carry-on in addition to a personal item. Still, money expert Clark Howard says this is what you’re really getting with Basic Economy.
3. What is American Airline’s baggage policy?
On its website, American Airlines says that checked bag fees have gone up for tickets issued on or after September 21, 2018. The fee for your first checked bag has been raised from $25 to $30 each way and from $35 to $40 for the second checked bag.
The baggage fees are for flights to and from destinations within the U.S., North America and the Caribbean.
Travelers flying basic economy can bring on board one full-sized carry-on bag plus one personal item free of charge.
For carry-on bags, the maximum dimensions are 22 x 14 x 9 inches / 56 x 36 x 23 centimeters (including handles and wheels). For personal items, the size must not exceed 18 x 14 x 8 inches (45 x 35 x 20 cm). These sizes include wheels and handles.
For checked bags, the maximum dimensions (length + width + height) are 62 inches, including wheels and handles. The maximum weight is 50 pounds (70 pounds for Business Class).
4. What is American Airlines’ policy on delayed or canceled flights?
An American Airlines policy that took effect in September of 2018 caters more to the airline’s frequent fliers and makes it harder for other stranded customers to be rebooked to another airline.
American Airlines spokesman Ross Feinstein said it will be up to individual managers to make exceptions on a case-by-case basis, according to the Associated Press.
American Airlines’ says you can rebook online if:
- You made your reservation on aa.com or through its reservations department.
- Trip isn’t an AAdvantage award, promo or group flight.
Please note: There will be a rebooking fee if you made your reservation through a travel agent or another website. See what your rights are if your flight gets canceled.
The airline also has canceled some flights due to the grounding of their Boeing 737 Max planes. Read the airline’s update here.
5. What is American Airlines’ frequent flyer program?
AAnytime Awards allow you to transfer miles to anyone you like. American made the largest leap in making seat perks easier to attain in a recent survey from IdeaWorks. The airline moved from last to #3 among domestic carriers. AAdvantage offers flying with no blackout dates.
Members can also take advantage of perks like hotel stays, vacation packages and shopping with miles they earn through travel or credit card expenditures.
6. American Airlines offers free streaming
As of January 2019, American Airlines began offering free access to songs, music videos and more for Apple Music subscribers. The service is available with the airline’s Wi-Fi-equipped planes.
If you don’t already subscribe to Apple Music, you can sign up for a free trial aboard the plane and stream at no cost.
7. How do customers view American Airline’s service?
When it comes to customer satisfaction, American Airlines tied for fourth out of 10 among major U.S. carriers in the American Customer Satisfaction Index report that was released in April 2018. It held the same position last year.
8. How to save money on American Airlines
- Check out American Airline’s Deals page: The best way to find bargains on an American plane ticket is on their AA Vacations page online which features “Hot Deals.”
- Sign up for AAdvantage: The popular loyalty program gives you a way to earn miles when you shop, dine and travel.
- Military savings: If you’re an active service member, you and your dependents can check three bags for free, according to American’s website.