If you’ve ever had an issue with an airline reservation or flight, you know it can be quite a challenge reaching a real person. You may be able to get some results from customer service via social media.
A recent article in the New York Times says that more and more, airlines are providing customer service via social media, rather than phone. Because of its real-time capabilities, tweeting is especially effective, the Times indicates. Another advantage of social media is that airline “social care” teams can post helpful links for rebooking, lost and found and other things.
I recently noted an instance where Delta’s Twitter handle answered a request in about 8 minutes. Mind you, these are not usually expansive formal answers, but rather quick and dirty replies — oftentimes just what you need as a hurried traveler on the go.
How to reach your favorite airline via social media
Increasingly, if you’re in need of immediate help and aren’t keen on picking up the phone and waiting perhaps an ungodly amount of time on hold, all you need is a social media account on one of the major social platforms like Facebook, Instagram and Twitter.
The social team for American Airlines, for instance, fields 4,500 tweets per day and has a 30-minute response time goal, according to the Times. Other major airlines have similar setups.
Here are the social media accounts of the major airlines
|Company||Snapchat or Instagram|
|Delta Air Lines||Facebook/Delta||@Delta||Snapchat/Delta|
Now that you know how to contact customer service on social media, here’s money expert Clark Howard’s secret to finding the cheapest flight possible.
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