If you think you’re paying too much for cable and internet service, there’s a new tool that may be able to lower your monthly bill or get you a one-time credit.
I recently signed up for Trim, the personal assistant that saves you money, to see exactly how it works!
Ask Trim: How I got 3 cable/internet bill credits in 60 days
Less than two hours after setting up my account, I got a notification through Facebook Messenger (you can choose text message notifications instead) that I received a $30 credit for my Xfinity by Comcast internet service.
How is that possible?
Once your account is linked, Trim has a chatbot that will negotiate your bill for you. In many cases, Trim is able to get credits that your provider owes you for cable and internet service interruptions.
Trim said it can also lower your cable/internet bill with AT&T, Time Warner, RCN and other major providers.
After I received my $30 credit in late August, I thought that was the last I would hear from Trim. But I was wrong. I’ve received two additional credits, one for $15 and another for $4.83.
That’s not bad considering the fact that I have one of the cheapest internet plans that Xfinity offers.
To be clear, Trim isn’t a smartphone app. You communicate with Trim via text message or Facebook Messenger — and just ask it to help lower your bills!
For example, I asked “Is Trim free?” and the chatbot replied immediately:
“Trim is free to use. If you ask Trim to negotiate your Comcast bill or get a refund on Amazon purchases, we’ll charge 25% of what we save you.”
In addition to cutting your cable and internet bill, Trim will help you cancel unwanted subscriptions for free. That’s actually how the service got its start in 2015.
Security and signing up
Before I started with Trim, I wanted reassurance that it was secure. The San Francisco-based company’s website states that it safeguards users’ data using bank-level security and doesn’t share that data with third parties.
This is an excerpt from Trim’s security page about keeping your data safe and secure:
We use Plaid to securely connect to more than 15,000 financial institutions across the U.S. During the registration process, you will be asked to enter your online banking credentials. These credentials never touch our servers, nor are they stored by us in any way. Your credentials are sent through Plaid to your bank or credit card provider. Plaid then sends back an encrypted token to us.
This token provides read-only access to your transaction data. We cannot move money or make any changes to your account. You can revoke our read-only access token at any time.
Some banks and credit card providers have additional security measures, such as multi-factor authentication using security codes, challenge questions, or phone confirmation. These measures vary from bank to bank. We are glad that most financial institutions make it both simple and secure for you to access your data.
We use 256-bit SSL encryption for our website and all server-side databases. If you sign up to get notifications via SMS, we will require you to set up two-factor authentication when you register for Trim. We will require you to confirm your identity using 2FA for any sign-in using a new device, or if your security token has expired. For users who sign up using Facebook Messenger, we rely on Facebook’s implementation of the OAuth protocol to ensure secure sign-in.
Read more and find out how to sign up at AskTrim.com.