Sales of the Galaxy Note 7 were suspended Friday, just two weeks after it hit shelves, on reports that the batteries in some of the Samsung smartphones exploded as they were being charged.
The company has stopped selling the latest in the highly successful line of smartphones in 10 countries including the United States, the Associated Press is reporting.
Samsung recall details
According to Samsung, customers who bought Note 7 phones will be able to swap them for new smartphones no matter when they were purchased.
Koh Dong-jin, president of Samsung’s mobile business, said Friday, that the company had confirmed 35 cases where the battery exploded while being charged.
‘We have received several reports of battery explosion on the Note 7, and it has been confirmed that it was a battery cell problem,’ Koh said.
There have been no reports of injuries related to the problem.
It will take about two weeks to prepare replacement devices, according to Samsung.
The Galaxy Note 7 is one of Samsung’s “phablets,” smartphones that have oversized screens. The Note 7 comes with a stylus.
According to the AP, Samsung has sold more than 1 million Note 7 smartphones since the product’s Aug. 19 launch. It has manufactured about 2.5 million Note 7 phones so far, some of them still in inventory.