AT&T to offer same-day repair of cracked cell phone screens


Got a cracked screen on your phone? You’ll soon be able to get same-day repair in a handful of markets around the country.

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15 markets go live on Nov. 15

Beginning Nov. 15, AT&T and cell phone insurer Asurion are teaming up to offer same-day repair in 15 markets:

  • Allentown-Bethlehem, PA
  • Boston, MA
  • Chicago, IL
  • Los Angeles, CA
  • Miami-Fort Lauderdale, FL
  • Nashville, TN
  • Orlando, FL
  • Phila., PA-Wilmington, DE
  • Pittsburgh, PA
  • Sacramento, CA
  • San Diego, CA
  • San Fran.-Oak.-S.J., CA
  • St. Louis, MO
  • Tampa-St. Petersburg, FL
  • West Palm Beach, FL

To be clear, your phone must already be insured through one of AT&T’s three existing cell phone insurance plans—Mobile Insurance, Mobile Protection Pack, Mobile Protection Pack for Business and Multi-Device Protection Pack programs. (Monthly premiums range from $7.99 for a single phone to $29.99 for up to three phones.)

With the cracked screen repairs, you’ll be responsible for an $89 deductible. All claims must be filed and approved by 2 p.m. local time for same-day repair.

Appointments will be scheduled each day between 9 a.m. and 7 p.m. A certified technician will come to you and the repair is backed by a 12-month warranty.

Here’s another caveat: Only certain phones are eligible for the screen repair. These include:

  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone SE
  • Samsung Galaxy Note 4
  • Samsung Galaxy S5
  • Samsung Galaxy S6

But here’s some good news if you didn’t find your city listed above: Another round of cities will roll out on December 1! These include the following:

  • Atlanta, GA
  • Austin, TX
  • Baltimore, MD
  • Charlotte-Gastonia, NC
  • Cincinnati, OH
  • Cleveland-Akron, OH
  • Columbus, OH
  • Dallas-Fort Worth, TX
  • Denver, CO
  • Detroit, MI
  • Houston, TX
  • Indianapolis, IN
  • Las Vegas, NV
  • Manchester-Nashua, NH
  • Minneapolis-St. Paul, MN
  • New Haven-Waterbury, CT
  • New Orleans, LA
  • New York, NY
  • Norfolk-Virginia Beach, VA
  • Oklahoma City, OK
  • Phoenix, AZ
  • Portland, OR
  • Poughkeepsie-Kingston, NY
  • Providence-Pawtucket, RI
  • Raleigh-Durham, NC
  • Richmond-Petersburg, VA
  • San Antonio, TX
  • Seattle-Tacoma, WA
  • Washington, DC

More info is available here or by calling

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