New Report: The #1 Video Streaming Service in America


The popularity of streaming TV services has exploded over the last several years, but which service is the best? The opinions of your fellow consumers may help you decide.

The recently released American Customer Satisfaction Index (ACSI) Telecommunications Report 2019-2020 shows which streaming services get the highest marks from people who use them.

Here Is the Best Video Streaming Service

New to the list this year, Disney+ debuts with the top ACSI score of 80 while Netflix slips to second place with a score of 78. The Apple TV App and Hulu follow closely behind at 77, both improving from 2019.

Video Streaming Services Ranked From Best to Worst

Here’s a full look at the latest ACSI rankings which are based on a 0-100 scale.

Video Streaming Services Average Score76
Apple TV App77
All Others76
Amazon Prime Video76
Microsoft Store76
CBS All Access75
Twitch (Amazon)75
YouTube TV (Google)75
Apple TV+74
Google Play74
HBO (AT&T)74
Vudu (Walmart)72
Showtime (CBS)71
Sling TV (DISH Network)71
Sony Crackle68

You can read the full report here.

Founded at the University of Michigan in 1994, ACSI gathers data and analyzes it to measure U.S. consumer satisfaction in many areas.

The organization says its telecommunications report is based on interviews with more than 46,000 customers, conducted between April 2019 and March 2020. The factors considered in rating the services include “customer expectations, perceptions of quality, and perceptions of value.”

For more information to help you decide whether you want to start streaming video — or add to your current subscriptions — read Team Clark’s comprehensive guide to the best video streaming services!

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