If you’re a fan of grocery delivery services you may know how hard it can be to talk to someone at those companies when there’s an issue.
In this article, we’re going to show you how to reach a real person at Instacart, Shipt and other grocery delivery services. Please be aware: Current hold times are being greatly affected by volume associated with the coronavirus pandemic.
How to Reach a Real Human at Instacart, Shipt and More
Many of these companies are startups, which don’t always put a lot of emphasis on traditional methods of customer service.
That’s why along with phone numbers, we’ve added their social media information so that you can reach out that way as well.
Here’s how to reach a real person in customer support at these companies during this time:
Amazon Prime Now
Email: Reach Amazon Prime Now at [email protected]
Live Chat: Talk to Amazon Prime Now’s live chat here (must be signed in)
How to reach a real person at Instacart: The main Instacart customer service phone number is 1-888-246-7822
Because of high call volume, Instacart is directing customers to its Contact Us portal, which has answers to general questions
Email: Reach Instacart customer service via [email protected]
Email: Reach Kroger customer service via email at [email protected]
How to reach a real person at Peapod: The main Peapod customer service phone number is 1-800-573-2763, but because of high volume, the service may tell you that it is unable to take your call and to try again later
Email: Reach Peapod customer service via email at [email protected]
How to reach a real person at Shipt: The main Shipt customer service phone number is 205-502-2500, but there are long estimated wait times
Live Chat: Speak to a representative via live chat at help.shipt.com
Email: Reach Shipt customer service via email at [email protected]
How to reach a real person at Walmart: The main Walmart customer service phone number is 1-800-925-6278
Email: Reach Walmart customer service via email here
How to Get What You Want From Customer Service
Many customer service representatives are not highly paid or may be contract workers. That’s why it’s important to keep these three tips in mind when you make contact:
1. Be polite: Always keep a calm demeanor when talking to a customer service rep. The more professional you are, the more professional they are likely to be.
2. Have any necessary paperwork handy: If you’re calling about a particular issue, make sure you have documentation at the ready.
3. Elevate the issue when necessary: If you find that you’re not getting the help you need, don’t be afraid to ask to speak to a manager. Sometimes it takes someone with a higher position to make the accommodations for you that you need.
If you need help with your money questions, Clark’s free Consumer Action Center can assist! Submit your question to clark.com/cac and a volunteer will call you as soon as possible.