How to Reach a Real Person at Instacart, Shipt and More

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If you’re a fan of grocery delivery services you may know how hard it can be to talk to someone at those companies when there’s an issue.

In this article, we’re going to show you how to reach a real person at Instacart, Shipt and other grocery delivery services. Please be aware: Current hold times are being greatly affected by volume associated with the coronavirus pandemic.

How to Reach a Real Human at Instacart, Shipt and More

Many of these companies are startups, which don’t always put a lot of emphasis on traditional methods of customer service.

That’s why along with phone numbers, we’ve added their social media information so that you can reach out that way as well.

Here’s how to reach a real person in customer support at these companies during this time:

Amazon Prime Now

How to reach a real person in customer service at Amazon Prime Now

How to reach a person at Amazon Prime Now: The main Amazon Prime Now customer service phone number is 1-800-372-8066, but they are steering customers to Amazon Help right now

Email: Reach Amazon Prime Now at [email protected]

Live Chat: Talk to Amazon Prime Now’s live chat here (must be signed in)

Social: Twitter/AmazonHelp | Facebook.com/Amazon

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Instacart

How to reach a real person at Instacart

How to reach a real person at Instacart: The main Instacart customer service phone number is 1-888-246-7822

Because of high call volume, Instacart is directing customers to its Contact Us portal, which has answers to general questions

Email: Reach Instacart customer service via [email protected]

Social: Twitter.com/Instacart | Facebook.com/Instacart

Kroger Delivery

Kroger logo

How to reach a real person at Kroger: The main Kroger customer service phone number is 1-800-KRO-GERS (1-800-576-4377), but the grocer is directing customers online to its contact page

Email: Reach Kroger customer service via email at [email protected]

Social: Twitter.com/kroger | Facebook.com/kroger

Peapod

How to reach a real person at Peapod Delivery

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How to reach a real person at Peapod: The main Peapod customer service phone number is 1-800-573-2763, but because of high volume, the service may tell you that it is unable to take your call and to try again later

Email: Reach Peapod customer service via email at [email protected]

Social: Twitter.com/PeapodDelivers | Facebook.com/PeapodDelivers

Shipt

How to reach a real person at Shipt

How to reach a real person at Shipt: The main Shipt customer service phone number is 205-502-2500, but there are long estimated wait times

Live Chat: Speak to a representative via live chat at help.shipt.com 

Email: Reach Shipt customer service via email at [email protected]

Social: Twitter/Shipt | Facebook/Shipt

Walmart Delivery

how to reach a real person at Walmart Delivery

How to reach a real person at Walmart: The main Walmart customer service phone number is 1-800-925-6278

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Email: Reach Walmart customer service via email here

Social: Twitter/Walmart | Facebook/Walmart

How to Get What You Want From Customer Service

Many customer service representatives are not highly paid or may be contract workers. That’s why it’s important to keep these three tips in mind when you make contact:

1. Be polite: Always keep a calm demeanor when talking to a customer service rep. The more professional you are, the more professional they are likely to be.

2. Have any necessary paperwork handy: If you’re calling about a particular issue, make sure you have documentation at the ready.

3. Elevate the issue when necessary: If you find that you’re not getting the help you need, don’t be afraid to ask to speak to a manager. Sometimes it takes someone with a higher position to make the accommodations for you that you need.

If you need help with your money questions, Clark’s free Consumer Action Center can assist! Submit your question to clark.com/cac and a volunteer will call you as soon as possible.

More Clark.com Resources:



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