The American Customer Satisfaction Index (ACSI) has tackled the weighty issue of the best and worst chain restaurants out there competing for your dining dollar.
Here’s a look at the best and worst fast food chains in America
The highest rated restaurant in the US is Chick fil A. They got a higher score (86 on a 100-point scale) from ACSI than fancy sit-down restaurants!
Chick-fil-A uses a very unusual system for their stores. The proprietor is called an operator. He or she is put into business by Chick-fil-A and shares in profits for the store, but serves at the pleasure of Chick-fil-A. So it’s a different model than a franchise or a company-owned location. It is a hybrid blend where the person is not an owner in the traditional sense. But they can make a big income if they run a profitable store, and if they don’t, they’re out the door.
Read more: 9 Worst Restaurant Meals in America
So Chick-fil-A has an entrepreneurial spirit and at the same time they have full complete operational control. It’s a brilliant business model. And it is partly responsible for making them the best operation in America.
Chick-fil-A also doesn’t open on Sundays. They’re privately owned and for religious reasons they take that as a day of rest. But what they did for religious reasons is brilliant for business, because operators know they have a day off every week. I think that leads to a higher quality operation. And their sales are greater in 6 days than any other restaurant does in 7 days.
The worst in the survey was McDonald’s. They got an abysmal 67. Ironically, that failing score puts them light years ahead of Comcast who leads the all-time Hall of Shame of any company anywhere at any time!
Read more: Most Kids’ Meals Are Unhealthy
Fast food is a subject near and dear to my heart. I am often taken to task for my horrible eating habits. As a young man, my family called me ‘the carryout kid’ because my four food groups were fried, frozen, microwaveable, and takeout. My brother even used an early version of the Dymo label maker to make stickers that said ‘carryout kid’ and he put them on the door to my room and elsewhere around the house!