New report: The #1 household appliance brand in America

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LG appliances
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When it comes to household appliances, the brand you buy can make a difference in your long term happiness with the product.

Each year, the American Customer Satisfaction Index (ACSI) surveys thousands of consumers to find out which brands they are most satisfied with.

For 2019, South Korean manufacturer LG came out on top in the home appliances category.  Read on to find out who else fared well and who came up a little short in consumers’ eyes this year.

LG is America’s favorite home appliance brand in 2019

In the new report, LG edged out all other appliance manufacturers with a score of 82 on a scale of 0 to 100, the same score it earned in 2018. The next highest score for a brand specifically named in the study belongs to Bosch with an 80, down three points from last year.

The appliances in question included washers, dryers, dishwashers, refrigerators, ranges/ovens, and over-the-oven microwaves.

Here is the full ranking:

2019 American Customer Satisfaction Index (ACSI) Household Appliance Brand Ranking

Company 2019 Score 2018 Score % Change
LG 82 82 0%
Smaller appliance makers 81 81 0%
Bosch 80 83 -4%
GE Appliances (Haier) 80 79 1%
Samsung 80 80 0%
Whirlpool 80 79 1%
Electrolux 79 78 1%
American Customer Satisfaction Index. The scoring scale is 0-100.

ACSI interviewed nearly 13,000 people chosen at random between September of 2018 and August of 2019 to arrive at their findings. This year, overall satisfaction with home appliances was at a score of 81, a 1.3% increase over the 2018 survey.

The study does note that even though Bosch’s score dropped three points, “dishwashers remain a considerable strength as the company is an industry leader in that segment for a second consecutive year. While the majority of Bosch respondents in the survey are dishwasher owners, customer evaluations of other product lines (such as ovens and ranges) are lower, pulling down its overall ACSI score.”

Meanwhile, LG earned “best in class” for its refrigerators.

Final thought

Money expert Clark Howard says that as a consumer, you should be looking for good deals on appliances before yours stop working.

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“Usually people will buy something when it breaks.” he says. “It’s a reactive purchase, it’s not a proactive purchase probably 95% of the time. They do very little comparison shopping, they just buy,” he says.

He says it’s also important to do your research. “The most important thing is that even though the situation feels urgent and immediate, take the time to check Consumer Reports.”

If you don’t have a Consumer Reports subscription, you can sign up for a month’s use for $10.00 — well worth it when you consider what you’re likely to spend for a new appliance.

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