The American Customer Satisfaction Index (ACSI) has released its annual review of the retail industry — and once again Walmart is stuck in last place with the lowest opinion possible from U.S. consumers.
Do you shop ’til you drop at these favorite stores?
Once each year, the ACSI rates retailers and lets you know who is making you happy and who isn’t. This time the survey was based on 12,515 customer responses collected during the fourth quarter of 2016.
The highest score in the department and discount stores category goes to upscale department store Dillard’s this year.
In second place. we have JCPenney. That might surprise some people considering the retail woes the store is enduring. In mid-February, JCPenney confirmed they would be closing 140 stores over the next few months. But all things considered, they must be doing something right to please customers!
A Kroger brand called Fred Meyer wins third place in the ACSI tally.
When you think of Kroger, you think of groceries, right?
Ralphs, Dillons, Smith’s, King Soopers, Fry’s, QFC, City Market, Owen’s, Jay C, Pay Less, Baker’s, Gerbes, Harris Teeter, Pick N’ Save, Copps, Metro Market and Mariano’s are all part of Kroger’s grocery empire! Yet the Fred Meyer locations offer something a little different for shoppers.
For example, Fred Meyer has a jewelry department that’s beloved by customers. Maybe this unique quirk of having food, clothes, home products, electronics, jewelry and more under one roof is part of the secret sauce that won the store such a high position on the ACSI survey.
On the other end of the spectrum, who stunk it up? One word: Walmart. The nation’s largest retailer got the worst score of any in the country.
Here’s a rundown of the complete list: