09.13.22 Customer Service Comes to Airlines! / Beware Training Repayment Agreements

The airline industry has been a mess, stretched thin by labor shortages as the travel industry rebounds. Thanks to DOT and public pressure, for the first time in 40 years passengers have a clear guide to their rights when flights are canceled or delayed. Clark walks you through the new DOT – Airline Customer Service Dashboard and what YOU need to do when grounded. Also, a worker warning: Why you need to be cautious when an employer offers you any kind of internal training.

  • DOT Airline Dashboard: Segment 1
  • Ask Clark: Segment 2
  • Training Repayment Agreements: Segment 3
  • Ask Clark: Segment 4

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