If you’re having trouble with an electronic device or application, you may need to get in touch with one of the big tech companies like Apple, Google or Facebook.
It’s not easy to reach a real person at Apple, Google, Facebook and the like, but it can be done. In this article, I’m going to show you how to do it.
How to reach a real person at Apple, Google, Facebook, etc.
If you’re into gadgets, you know that problems persist: Perhaps your laptop’s battery is draining quicker than it should, or maybe we’ve noticed a functionality problem with our smartphone.
Back in the day, you could readily get in touch with the largest companies in the United States by calling any one of their army of customer service reps via phone.
The wait times would often be long or erratic, but you knew you could get in touch with a real person.
But what if you still want to have a conversation with a living, breathing human? We did a little research and here’s what we found.
How to reach a real person at Google
Phone number: 1-855-836-3987
Wait time: After about a 10 minutes, I was connected to a real person at Google.
Here are other ways to contact Google
Online support: Depending on the product, Google has several support pages it has for users to post queries.
If you want to advertise with them, they have a toll-free number to “get set up with our AdWords Specialists.” But even for that, the asterisk-marked fine print says that this is “For customers committing to $10 per day or more in ad budget. Phone support operating hours are Mon-Fri, 9 a.m. — 9 p.m. ET.”
There is a webpage that lists all of their U.S. locations but curiously, their headquarters in Mountain View, California, does not list a public phone number.
On another site, we found the Google Play customer support phone number for U.S. customers. It is 1-855-836-3987. I called it and a recorded voice talked through a menu of topics that I had to choose from.
If you run a website, they have made available online a Webmaster Central forum and blog, which they bill as “the fastest way to get help with increasing traffic to your site, and see your site’s crawling, indexing and search traffic data.”
How to reach a real person at Apple
Phone number: Call (800) MY-APPLE (800-692-7753), seven days a week from 7 a.m. to 11 p.m. CT.
Wait time: After about 10 minutes, I was connected to a real person at Apple.
Other ways to contact Apple
If you are affiliated with a school either as a student or teacher, the company has an Apple Store for Education webpage that lists its number as 1-800-692-7753, seven days a week from 7 a.m. to 10 p.m. CT.
To get technical or product support, the company wants you to start your request online.
To get information on an order you placed, the company also has an Order Status page to track your purchases that haven’t arrived. You can also call about orders at (800) 692-7753, seven days a week from 7 a.m. to 11 p.m. CT.
If you need some IT help or your Apple product needs servicing, the company lists an Apple Consultants Network online to help you find an independent local firm or contractor that may have a solution.
How to reach a real person at Facebook
Phone number: 650-543-4800 leads to an automated voice that says Facebook doesn’t offer customer support via phone “at this time.”
Online support: The company steers all those needing assistance to its Help Center.
How to reach a real person at Microsoft
Phone number: 1-800-642-7676
Wait time: When I called them, within 2 to 3 minutes I had a “live one” on the phone.
Money expert Clark Howard has operated the Consumer Action Center out of Atlanta for nearly 25 years. There’s a staff of volunteers offering consumer advice answering your questions Monday-Thursday 10-7 ET, Friday 10-4 ET.
Call Team Clark Howard at 404-892-8227
You can also contact Clark to ask questions on air.