If you’ve ever tried to reach the customer service department at one of the popular money payment apps, you know how difficult it can be. It’s easy to send money but not so easy to get help.
Here’s How to Contact Cash App, Zelle and PayPal
Cash App, Zelle and PayPal are the three payment apps I have downloaded on my phone. And if you’re like me, you have to be careful when you use them, because it’s easy to send money to the wrong person.
Money expert Clark Howard says if you happen to send money to the wrong person using these apps, “generally, there’s no way to get it back.”
One reason for payment mistakes is because Cash App, Zelle and PayPal all let you sync your phone contacts to their apps. That means there could be hundreds of people listed in each app — each just one false tap away.
If you ever make a mistake sending money through one of these apps, here is how to contact their customer service departments.
Cash App Customer Service
Cash App Support Page: cash.app/help
Cash App Support Phone Number: 855-351-2274
Details: When I called Cash App’s customer service number, an automated voice said: “To contact a Cash team member, please do so through your Cash App or by visiting cash.app/help. Live phone support is not generally available at this time.”
While I couldn’t get anywhere with Cash App’s phone number, I did get the address.
You can write to Square, Cash App’s parent company, at Square, Inc, 1455 Market Street, Suite 600, San Francisco, CA 94110.
In its Terms of Service, Cash App asks customers who want to resolve disputes to contact the American Arbitration Association, which is an organization that facilitates arbitration claims between parties for a fee.
Zelle Customer Service
Zelle Support Page: zellepay.com/support/contact
Zelle Support Phone Number: 844-428-8542
Details: When I reached out to Zelle, I called the customer support number listed above. Then I:
- Pressed 2 when asked whether I was using the Zelle app.
- Pressed 3 when asked If I needed “help with the Zelle app.”
- Press 2 again “for general app inquires.”
Total Wait Time: Less than 2 minutes
Contact Zelle by Email: [email protected].
Contact Zelle by Mail: You can write to Zelle at this address: 16552 N. 90th Street, Scottsdale, Arizona 85260, Attn: [ZELLEPAY].
Note: If you find an error on your bank statement or receipt, Zelle asks that you get in touch no later than 90 days after you discover the issue.
Also, the company says in its Terms of Service, “If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days.”
Social Media: Zelle’s Support Social Media team takes inquires via Twitter at @ZelleSupport from 8 a.m. to 5 p.m. MT seven days a week.
PayPal Customer Service
PayPal Support Page (Help Center): paypal.com/us/smarthelp/home
PayPal Support Phone Number: 888-221-1161
Details: When I called PayPal’s customer service number, an automated voice on the other end said: “Customer service representatives may not be available for service. You may receive faster help by visiting our Help Center and sending us a message.”
But I wanted to talk to a human being. During the voice prompts I said, “Connect me to customer service.” You can also just press 0 or say, “PayPal agent.” Eventually, I reached a real person at PayPal.
Total Wait Time: 13 minutes
If you log in to your PayPal account online or through the app, the company also offers three other support resources including:
Because their customer assistance mechanisms are limited, Clark says if you’re going to use these money payment apps, you should protect yourself by opening a separate checking account that connects to them.
“Leaving it tied into your main checking account is really risky today with the ability of criminals to crack the code on usernames and passwords,” he says.
Clark also suggests that you use a credit card rather than a debit card with these apps because credit cards have more robust customer protections.