Bank of America’s new ATMs let you talk to a real person

Bank of America’s new ATMs let you talk to a real person
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A big bank known for customer no-service is about to do something that’s very customer friendly.

Bank of America is rolling out ATMs with “teller assist” that will give customers the ability to speak with a remote teller from 7 in the morning until 10 at night during weekday, and 8 in the morning until 5 on the weekend.

The New York Times reports test units are currently in New England and if this is successful, it will spread across the country.

Well, I say it’s about time! The banking industry has stuck to anti-consumer ”banker hours” for too long. They’re put so many restrictions on when and how you can do business with them.

There used to be a bank called Commerce Bank that was long the most popular with consumers. They started the whole thing of being open 7 days a week, letting non-customers using their coin counters for free, etc.

Commerce ended up selling to foreign bank and the complaints are legendary about how the new buyers ruined a great bank.

It is possible to have a good bank if you listen to what people want and make it happen. Kudos to Bank of America for trying to do that.

Clark Howard About the author:
Clark Howard is a consumer expert whose goal is to help you keep more of the money you make. His national radio show and website show you ways to put more money in your pocket, with advice you can trust. More about Clark
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