Video streaming services like Netflix, Hulu, Amazon Prime Video and a new batch of internet-based live TV providers have replaced traditional pay-TV for cord-cutters across the country.
More people are subscribing to these streaming services every day to assemble their own money-saving TV bundles!
Netflix vs. Hulu vs. Amazon Prime: Which video streaming service is best?
In the American Customer Satisfaction Index’s 2018 Telecommunications Report, video streaming was the best-performing category, with a score of 75 on a 100-point scale.
Meanwhile, customer satisfaction with subscription TV services (cable and satellite) fell to an 11-year low, with an ACSI score of 62.
The ACSI report says these new video streaming services are thriving because many of the top-rated providers have no sneaky fees and make canceling easy.
“Video streaming services significantly outperformed subscription TV,” said David VanAmburg, Managing Director at the ACSI. “Streaming services don’t have the hidden fees and six-month rates that subscription TV does, not to mention they’re cheaper and simpler. But because consumers don’t have many options when choosing a subscription TV provider, those businesses don’t see a lot of risk in customer dissatisfaction, and we’re unlikely to see dramatic changes any time soon.”
Overall, the video streaming industry gets high marks for straightforward billing, but the content is where there’s room for improvement — like offering current season TV shows and new movie titles.
Here’s a look at the ACSI’s best and worst streaming services for customer satisfaction in 2018:
|Sony PlayStation Vue||78|
|YouTube Red (Google)||76|
|Amazon Prime Video||75|
|CBS All Access||74|
|Sling TV (DISH Network)||71|
|DirecTV Now (AT&T)||70|
The ACSI points out that even Sony Crackle, which came in last place, rates higher than nearly all subscription TV services. In that category, AT&T’s U-verse TV tops the list with a 70.
If you don’t need 150 channels that come with a cable TV package, switching to a live TV streaming service can save you money.
Team Clark has spent the past few months testing out various options from Sling TV, DirecTV Now, PlayStation Vue, Hulu with Live TV and YouTube TV — all $40 or less per month.
The ACSI Telecommunications Report 2018 is based on 45,292 customer surveys that were collected between April 2017 and March 2018. Download the full report here.
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