Many people who rushed to their computers to take advantage of the best Amazon Prime Day 2018 deals were unable to complete their purchases because the retailer’s website suffered a major meltdown.
Amazon.com crashed as soon as Prime Day began Monday at 3 p.m. ET and the problems continued for several hours.
As of 9:00 p.m. ET Monday, our Facebook page still had plenty of people reporting issues with completing transactions on the site, but things appeared to get back to normal overnight.
“Some customers are having difficulty shopping, and we’re working to resolve this issue quickly. Many are shopping successfully – in the first hour of Prime Day in the U.S., customers have ordered more items compared to the first hour last year. There are hundreds of thousands of deals to come and more than 34 hours to shop Prime Day.”
— Amazon (@amazon) July 16, 2018
“This is Amazon Prime Day that’s not ready for prime time,” money expert Clark Howard said on Facebook during the website crash. “Amazon has hyped this so much — as well as we in the media — that you can’t get to any of the items.”
Customers trying to shop saw pictures of dogs and a message that read, “UH-OH. Something went wrong on our end. Please try again.”
— Tiffani Tezak (@TiffaniTezak) July 16, 2018
This isn’t the attention that Amazon wanted for its 36-hour shopping extravaganza. The retailer has turned Prime Day into a summertime Black Friday, offering deep discounts on thousands of items, including Amazon devices like Echo and Fire TV.
If you’re having trouble with Amazon, retailers like Walmart, eBay, Lowe’s and Best Buy are holding their own mega-sales and aren’t having the same tech issues.
Amazon.com was back up and running for several members of Team Clark by 6 p.m. Monday, so there’s still a lot of time left to shop. Prime Day runs through Tuesday, July 17. Here’s our guide to the best deals so far!
Is Amazon.com working for you? Let us know in the comments below and stay with Clark.com for updates.
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