Customer satisfaction with internet service providers (ISPs) fell slightly in the latest report from the American Customer Satisfaction Index (ACSI).
ACSI’s Telecommunications Study 2021-2022 ranked the ISPs based on how people who use the respective services feel about them.
Despite the overall drop of 1.5 points, the ISPs improved their scores from the previous survey in the areas of mobile app quality, store/service center courtesy and helpfulness as well as website satisfaction.
Report: Verizon Fios Is the Best Internet Service Provider
Here are some key findings in the report, which ranks ISPs on a 100-point scale:
- With a score of 72, Verizon Fios regains the top spot after falling to second place in the last survey.
- T-Mobile comes in second place and AT&T, which was #1 in the last survey, comes in at #3 this time.
- Suddenlink (Altice USA) pulls up the rear with a score of 59.
As both phone service carriers and cable companies vie for your internet dollar, money expert Clark Howard says you should play one against the other to get a better deal. “If you’re willing to go from one to the other and then maybe a year later go back to the first, that’ll help,” Clark says.
Let’s take a look at the latest ACSI rankings for internet service providers.
|Internet Service Provider||2022 Score||Gain/Loss From Previous Survey|
|T-Mobile||71||N/A (new to the survey)|
|Spectrum (Charter Communications)||63||0|
|CenturyLink (Lumen Technologies)||60||-3|
|Optimum (Altice USA)||59||-2|
|Suddenlink (Altice USA)||53||-4|
ACSI’s Telecommunications Study 2021-2022. was conducted between April 2021 and March 2022, and is based on interviews from 23,605 customers.
How To Shop for Internet Service
When it comes to getting cheap internet, there are some things you should do before signing up with a new service provider.
Explore Your Options
Depending on where you live, your options may not be limited to only AT&T or Comcast.
Compare Prices and Terms
Even if you have limited internet options, there are still ways to save. Start by searching for offers from competitors and call your existing provider to see if it can match the deal. Make sure you have your latest bill handy so you know exactly what you’re paying and can identify a real deal.
Want more ways to save? Here’s how to find the best deal on cheap internet.