AT&T to offer same-day repair of cracked cell phone screens

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AT&T to offer same-day repair of cracked cell phone screens
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Got a cracked screen on your phone? You’ll soon be able to get same-day repair in a handful of markets around the country.

Read more: Best cell phone plans & deals for 2016

15 markets go live on Nov. 15

Beginning Nov. 15, AT&T and cell phone insurer Asurion are teaming up to offer same-day repair in 15 markets:

  • Allentown-Bethlehem, PA
  • Boston, MA
  • Chicago, IL
  • Los Angeles, CA
  • Miami-Fort Lauderdale, FL
  • Nashville, TN
  • Orlando, FL
  • Phila., PA-Wilmington, DE
  • Pittsburgh, PA
  • Sacramento, CA
  • San Diego, CA
  • San Fran.-Oak.-S.J., CA
  • St. Louis, MO
  • Tampa-St. Petersburg, FL
  • West Palm Beach, FL

To be clear, your phone must already be insured through one of AT&T’s three existing cell phone insurance plans—Mobile Insurance, Mobile Protection Pack, Mobile Protection Pack for Business and Multi-Device Protection Pack programs. (Monthly premiums range from $7.99 for a single phone to $29.99 for up to three phones.)

With the cracked screen repairs, you’ll be responsible for an $89 deductible. All claims must be filed and approved by 2 p.m. local time for same-day repair.

Appointments will be scheduled each day between 9 a.m. and 7 p.m. A certified technician will come to you and the repair is backed by a 12-month warranty.

Here’s another caveat: Only certain phones are eligible for the screen repair. These include:

  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone SE
  • Samsung Galaxy Note 4
  • Samsung Galaxy S5
  • Samsung Galaxy S6

But here’s some good news if you didn’t find your city listed above: Another round of cities will roll out on December 1! These include the following:

  • Atlanta, GA
  • Austin, TX
  • Baltimore, MD
  • Charlotte-Gastonia, NC
  • Cincinnati, OH
  • Cleveland-Akron, OH
  • Columbus, OH
  • Dallas-Fort Worth, TX
  • Denver, CO
  • Detroit, MI
  • Houston, TX
  • Indianapolis, IN
  • Las Vegas, NV
  • Manchester-Nashua, NH
  • Minneapolis-St. Paul, MN
  • New Haven-Waterbury, CT
  • New Orleans, LA
  • New York, NY
  • Norfolk-Virginia Beach, VA
  • Oklahoma City, OK
  • Phoenix, AZ
  • Portland, OR
  • Poughkeepsie-Kingston, NY
  • Providence-Pawtucket, RI
  • Raleigh-Durham, NC
  • Richmond-Petersburg, VA
  • San Antonio, TX
  • Seattle-Tacoma, WA
  • Washington, DC

More info is available here or by calling

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Theo Thimou About the author:
Theo has co-written several books with Clark Howard, including the New York Times #1 bestseller Living Large in Lean Times. As a single widowed parent of two young children, he strives to bring unique savings tips to men and women like him who must face life without their spouses. He can be reached at [email protected]
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