A Peabody, Massachusetts, soldier was called to active duty and at first a bank wouldn’t give her any relief on her car lease. FOX25 in Boston contacted the bank about the issue and now not only is JP Morgan Chase Bank forgiving the lease, it’s allowing the soldier to keep the car.
‘She’s been paying the lease for three years. They should give back to our soldiers a little something,’ said Roxanne Katz, the soldier’s mother.
A big bank does something right
Roxanne Katz said as long as she can remember, her daughter has wanted to serve her country. When she got the call for basic training, Kristina Katz had just two weeks to get her affairs in order. She tried to terminate the car lease on her Mazda 6, which she would no longer be able to drive or afford. She still had a year left on the 48-month lease, but her family said at first, JP Morgan Chase Bank wasn’t budging.
‘They sent her a letter saying that they denied the early termination,’ said Roxanne Katz.
She has since shipped out to her basic training and her family was still trying to get her some relief. The relief on car leases falls under the Service Members Civil Relief Act.
In fact, Kristina’s sergeant sent the bank a letter verifying she would be active duty from Jan. 26 until August 2019.
‘You’re not helping someone that’s in the military protecting you, ‘ said Lauren Katz, Kristina’s sister.
The family didn’t want Kristina’s credit to take a hit, so they had taken over the payments.
Kerry Kavanaugh with Fox25 contacted JP Morgan Chase which immediately began looking into the family’s concern. Friday afternoon, they e-mailed a statement saying, ‘We have nothing but the utmost respect for those who protect and serve our country. We have been in touch with the customer’s family and are working with them to quickly resolve the issue.’
Just before 6 p.m. Friday, JP Morgan Chase called FOX25 and said they will not only forgive the lease, but let Kristina keep the car.
Kerry Kavanaugh confirmed with the family the issue has been resolved. The Katz family said they were relieved and grateful.